Job title: Secretarial Administrator | Grade: 4 | Employment type: fixed term (12 months) | Hours: full time (35 hours per week) | Starting salary: £33,710 | Directorate: Client Legal Services (CLS) | Department: Civil Legal Assistance Office (CLAO) | Location: Inverness | Closing date: 5 July 2026 (23:55)
We’re seeking an experienced and motivated Secretarial Administrator to join our CLAO Inverness office and play a key role in helping us deliver client-centred and trauma-informed legal services, ensuring our offices run smoothly and our clients receive the highest standard of support.
You’ll provide efficient, high-quality legal administrative and casework support to solicitors and heads of office across the CLAO network
Key responsibilities include:
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Audio and copy typing, drafting legal and other documents
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Maintaining and updating case files within the case management system
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Assisting solicitors with administrative and case-related tasks
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Managing reception duties, including dealing with client and contact enquiries
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Administering incoming and outgoing mail through various communication methods
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Processing case documents, including downloading, photocopying and scanning
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Diary management and coordination
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Processing invoices and requisitioning goods or services through internal systems
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Using and monitoring Legal Aid Online (LAOL)
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Supporting the Network & Systems Coordinator with delegated tasks
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Supporting training and work planning for new business support colleagues
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Other general office and administrative tasks, as required.
To succeed in this role you will need:
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Speed and accuracy in typing
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Excellent oral and written communication skills
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Competency in IT, including Microsoft 365 applications
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High level of accuracy and attention to detail
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Ability to work independently and seek guidance appropriately
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Excellent time management and organisational skills
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Excellent customer service skills
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Sound understanding of confidentiality and data protection
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Previous experience working in a legal environment (highly desirable).
What we offer:
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A meaningful role where your work makes a real impact
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A supportive, inclusive, and values-driven working environment
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Opportunities for learning and professional development
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Flexible working to support a healthy work-life balance
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A competitive salary and benefits package, including pension contributions
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Generous annual leave entitlement (34 days, rising to 42 days after two years’ service)
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Enhanced family-friendly leave entitlements
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Access to wellbeing support, mental health support and an employee assistance programme
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Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred.
For more details about this role and a full list of essential criteria and required competencies, please see the Job Description.
Completed applications should be returned by Sunday 5 July 2026.
