IT Operations Coordinator
Role Overview:
We are seeking an experienced IT Operations Coordinator to join our growing business. This is a full-time, onsite role based in Central Brighton that offers the opportunity to make a real impact on our organisation's IT service delivery.
You will own the day-to-day running of IT across service and change management, working hands-on with our service desk, managing our change backlog, and coordinating with technical leads and external partners to keep our IT operations running smoothly.
About the role:
This is a hands-on coordination role, not a people-management position. You will report to the IT Leadership Team, who retain overall IT management and strategic oversight. Your day-to-day focus will be on:
Service Management & Daily Operations
· Own the service desk: ensure it's being used effectively and processes are followed
· Run daily operational health checks (exception reports, logs, monitoring alerts, batch job confirmations)
· Review and maintain the service desk process, ensuring stakeholder communications are in place
Coordination & Stakeholder Management
· Coordinate day-to-day with technical leads and external partners
· Be the key point of contact for the business on IT matters
· Manage supplier relationships and escalations effectively
Asset & Process Management
· Own and maintain the asset register (hardware, software licenses, monitoring)
· Manage the starter/leaver process
· Coordinate IT documentation and help design processes appropriate to our size and maturity
Change Management
· Run the change intake process and manage the change backlog
· Chair the change prioritisation meeting and bring stakeholders to alignment
· Monitor change delivery with technical teams and suppliers
Governance & Risk
· Ensure security and compliance processes are followed day-to-day
· Escalate risks and strategic questions to the IT Leadership Team
WHAT WE'RE LOOKING FOR
Essential Experience & Skills:
· Proven IT service delivery or IT operations coordination experience, ideally ITIL-aligned
· Strong organisational skills and comfort running structured processes day-to-day
· Confidence chairing meetings and building consensus among stakeholders
· Hands-on and detail-oriented-comfortable working directly in ticketing and monitoring tools
· Strong stakeholder management skills and confidence operating face-to-face with the business
· Broad IT literacy to coordinate technical leads and hold suppliers to account
· Experience in a smaller or scaling business preferred
What you won't be doing:
· Line management of technical or delivery staff
· Technical architecture or hands-on engineering work
· Technology strategy or roadmap setting
WHAT'S ON OFFER
Salary & Working Arrangements
Salary: £35,000–£45,000 depending on experience
Monday to Friday working hours – no weekends
Full-time, onsite role based in Central Brighton
Wellbeing & Lifestyle Benefits
· Day off on your birthday
· Onsite free fitness classes
· Discounted or free food
Why Join Us?
· Make a real, visible impact on how IT runs in a growing business - your work directly affects how well the whole organisation functions
· Work with a supportive, collaborative team that values your expertise and input
· Genuine opportunities to develop your skills and grow your career as the business scales
· Structured role with clear ownership - no ambiguous responsibilities
We are committed to fostering a vibrant work environment where your expertise makes a real difference.
Pay: £35,000.00-£45,000.00 per year
Benefits:
- Additional leave
- Discounted or free food
- Enhanced maternity leave
- Free fitness classes
- Gym membership
- Sick pay
Work Location: In person
