Job Title: Account Manager / Customer Service Executive
Location: BR5 (Predominantly Office-Based)
Hours: Full-Time, 40 Hours per Week
About Us
Mango Couriers is a fast-growing logistics provider offering UK overnight, international, and same-day delivery services. We pride ourselves on delivering bespoke solutions tailored to our clients’ needs, combining excellent customer service with reliable logistics expertise.
Role Overview
We are seeking a motivated Account Manager / Customer Service Executive with a strong background in logistics. This role is key to maintaining and growing client relationships, managing bookings, and ensuring smooth delivery operations. The successful candidate will be highly customer-focused, confident, and detail-oriented.
Key Responsibilities
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Act as the main point of contact for assigned customer accounts, building and maintaining strong relationships.
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Handle day-to-day customer queries and provide service updates in a timely, professional manner.
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Manage and process bookings for overnight, international, and same-day deliveries.
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Liaise with operations, warehouse staff, and drivers to ensure smooth execution of services.
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Provide accurate documentation and tracking for shipments.
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Proactively resolve service issues and escalate when necessary.
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Identify opportunities to upsell services and grow existing accounts.
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Support warehouse/same-day operations when required.
Essential Skills & Experience
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Proven customer service experience with a solid background in logistics.
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Strong understanding of overnight, international, and same-day bookings.
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Excellent communication and interpersonal skills (both written and verbal).
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Highly organised with strong attention to detail.
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Confident, persuasive, and able to handle customer-facing interactions.
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Proficient in Microsoft Office (Word, Excel, Outlook) and logistics booking systems.
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Flexible- May include some weekend and OOH
Desirable
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Background in warehouse or same-day courier operations.
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Experience supporting sales teams or account growth within logistics.
What We Offer
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Competitive salary (dependent on experience).
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Full-time role, 40 hours per week.
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Opportunity to grow with a fast-developing logistics and warehouse solutions company.
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Supportive team environment with career progression potential.
To apply, send your CV to [email protected]
