Service Help-Desk Coordinator – BCAS Biomed Multi-Vendor Healthcare
Join our dynamic team supporting BCAS Biomed’s multi-vendor healthcare services. This office-based role is central to ensuring high-quality customer support and efficient contract management.
Key Responsibilities
- Coordinate engineering resources for planned and reactive tasks
- Act as first-line support for customers and engineers
- Maintain and update the HEMS database with all service activities
- Liaise with managers, suppliers, and couriers to uphold service standards
- Support managers with streamlined work systems
- Ensure compliance with ISO 9001 and ISO 13485 quality standards
- Contribute to business growth and enhance company profile
Experience & Skills
- Ideally 2+ years’ experience (training provided)
- Strong organisational and communication skills
- Confident using MS Word, Excel, Outlook, and document/database systems. Sage experience preferable
- Must be a team player
- Professional telephone manner and customer service focus
Additional Info
- Monday–Friday, 8:30–17:00
- Team-oriented with a proactive, problem-solving mindset
- Career growth opportunities in a varied and rewarding role
- Must adhere to confidentiality and company policies
Job Type: Full-time
Pay: £22,000.00-£26,000.00 per year
Benefits:
- Company pension
- On-site parking
- Referral programme
Ability to commute/relocate:
- High Wycombe HP13 5SH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
