Job Ref: AUC1374
Branch: Auchrannie Resort
Location: Auchrannie Resort, Isle Of Arran
Salary/Benefits: £28, 515 per annum
Contract type: Permanent
Hours: Full Time
Shift pattern: 5 days per week (Including weekends and evenings)
Hours per week: 40 hours per week (overtime may be required)
Posted date: 28/06/2026
Closing date: 28/07/2026
About Auchrannie
Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa.
About the role
Reporting to the Front Office Management Team, our reception team look after every aspect of the guest journey and deliver Auchrannie's acclaimed service from the initial telephone call to the end of their experience and beyond. Always on hand and available to assist with any query, the reception team work seamlessly with the wider Resort team to continuously ensure the highest standard of organisation and attention to detail to make every interaction relaxing and help create unique and memorable guest experiences.
In this role, you will:
- ensure that guest requirements are met and dealt with as quickly and efficiently as possible.
- provide a first-class welcome for all arriving guests
- be constantly aware of all resort products and services
- maintain high standards of presentation across all areas.
- be fully trained in reception duties across the resort including bookings for accommodation, dining, leisure and ASPA.
- to provide check-in and check-out services for our guests in an efficient yet engaging manner when required.
- upsell products and services to enhance the guest experience
- handle all cash and other forms of payment accurately, completing the end of shift banking in a detailed manner which is ready to be passed on to Accounts.
- answer all telephone calls and emails in a timely manner, maintaining an engaging nature to convey the personality of Auchrannie.
To be suitable for this role, you will:
- have previous experience in a reception or customer service role ideally gained in a 4/5* hospitality business
- show a confident, outgoing and engaging personality and the ability to put guest at ease
- be self motivated and able to work on your own
- demontrate good IT and systems knowledge
- be calm under pressure and working in a fast paced, busy, guest facing environment.
- enjoy working in a role where every day is varied and challenging
- have a positive, can do attitude and enjoys working as part of a close knit professional team.
This position is offered as a full time basis working 5 days per week (approx 40 hours). Shift patterns will vary to the needs of the business but will include early and later shifts. Evening and weekend availability is required.
Modern live in accommodation is available for this role.
Why choose Auchrannie?
Working at Auchrannie offers you a truly unique employee experience. You are more than just part of the team; you are part of our Auchrannie family. As an Employee-Owned Resort, we work collectively to achieve our business objectives and deliver memorable guest experiences, which in turn delivers a financially and personally rewarding career.
We offer a wide range of exclusive team member benefits including: -
- Full Leisure Membership with unlimited access to our swimming pools, thermal suites, well equipped gym and multi-purpose gameshall
- Exclusive resort discounts
- Share of resort tips (paid monthly)
- Employee wellbeing and assistance programme
- Team and social activities.
- Long service benefits
- Referral scheme
- Training and development opportunities
- Modern live-in accommodation available
