Credit Controller
Location: Birmingham, B37 7HE (office-based role)
Hours: 40 hours per week, Monday to Thursday, 08:30-17:00, and Friday, 08:00-16:30 (there may be flexibility on this depending on the role/team) with 30 minutes unpaid daily break.
Salary: £28,000.00 per annum
Job Summary
We are a growing and ambitious global company looking for a Credit Controller to join our Finance team.
Are you a confident communicator with a keen attention to detail. We are looking for a proactive and detail-focused Credit Controller to support our Finance team by managing customer accounts, coordinating outstanding debts, and supporting effective debt recovery.
Principal Accountabilities
- Proactively managing your own ledger, making sure bad debt is kept to a minimum.
- Setting up new accounts
- Resolving queries in a timely manner, ensuring customers pay to agreed payment terms.
- Building strong working relationships across the business with sales, account management and operations to make sure any customer issues are escalated and resolved in a timely manner
- Daily cash allocation
- Making commercial decisions to help the business and mitigate any risk.
- Process invoices
Personal Attributes
- A proactive, positive, can-do attitude
- Strong work ethic, to do what is required to get the job done
- Able to work on own initiative and self-motivated, requiring minimal supervision.
- Effective at managing conflicting priorities.
- Works well under pressure
- An analytical and enquiring mind
- Continuous improvement and value-add mindset
Qualifications (preferred)
Technical Competencies
- Proven experience in a credit control / accounts receivable role
- Commercial acumen, with a strong focus on profitability
- Experience managing customer accounts and building relationships
- Confident dealing with difficult or sensitive conversations regarding payment
- Time management, organisation, prioritisation and coordination skills
- Advanced Excel skills
- Stakeholder management skills
Behavioural Competencies
- Taking ownership and being responsive
- Client service
- Communication skills (verbal and written)
- Teamwork and collaboration
- Integrity, openness and honesty – doing the right thing and doing what you say you will
- Problem-solving and using sound judgement
Please be aware that not answering the application questions without explanation may lead to your application being rejected.
We’re keen to hear your experiences and perspectives. We ask candidates to complete screening questions independently and in your own words and not produce these using AI or automated writing tools. This helps us assess applications fairly and consistently.
Please note, the advert may close ahead of the deadline if we receive a large number of applications.
Equality, Diversity & Inclusion Statement
At Smart Parking, we are committed to building a diverse and inclusive workplace where everyone feels valued, respected and empowered to thrive. We welcome applications from all backgrounds.
As a Disability Confident Committed employer, we are dedicated to ensuring a fair and accessible recruitment process. If you have a disability or long-term health condition and require any reasonable adjustments during the application or interview process, please let us know — we’ll do everything we can to support you.
We believe that diversity drives innovation and inclusion strengthens our culture. Join us in shaping a workplace where everyone belongs.
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
- Transport links
Application question(s):
- This role will be office-based 5 days per week at B37 7HE, Monday to Friday. Are you able to fulfil this requirement?
- What attracted you to apply for this role of Credit Controller at Smart Parking?
- Briefly explain how your skills and experience match the requirements of this role?
Experience:
- credit control: 2 years (preferred)
Work Location: In person
