Servaada, a Wipro company is looking for a Customer Service Representative (Manual Solutions) with previous experience in customer and client services.
We are looking for an individual who is eager to develop their knowledge of life and pension policies while delivering excellent customer-focused service. Working within a fast-paced team, you will be responsible for completing calculations accurately and efficiently using a variety of systems and manual methods where required.
The role involves carrying out basic analysis, processing calculations in line with governance standards, and meeting expected accuracy and productivity targets. You will be expected to complete and quality-check tasks to a high standard, gather and interpret information effectively, and communicate clearly with both colleagues and customers.
Strong MS Excel and Word skills are essential, along with a customer-first mindset and the ability to consistently achieve agreed performance goals and deliver results in line with expectations.
