Managed Services Coordinator
Location: Leicester / Hybrid
Salary: up to £27k depending on experience
Hours: Monday to Friday
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Accelerate your career with a company that leads the way!
Overview
Dealer Auction is a digital business leading the way in the transformation of automotive remarketing. A joint venture between Auto Trader and Cox Automotive, Dealer Auction is the UK’s largest online wholesale marketplace.
Dealer Auction’s core purpose is to help automotive businesses buy and sell used vehicles online, faster, and smarter than any other platform. Customers include Manufacturer’s; Fleet & Leasing companies; Franchise and Independent Retailers. Transacting over 120,000 vehicles every year, Dealer Auction attracts over 5500 buyers and 1200 sellers. As buying and selling moves away from traditional methods into online solutions, Dealer Auction is set to grow exponentially.
More about our Parent Companies: Cox Automotive is a subsidiary of Atlanta based Cox Enterprises, and is the world’s largest automotive service organisation, providing solutions to clients at every stage of the vehicle lifecycle. In the UK, Cox Automotive provides inventory, financial and retail solutions to its clients throughout the automotive ecosystem. Cox Automotive brands in the UK include Manheim, Movex, NextGear Capital and Modix. The group employs more than 2,100 team members in the UK and works with thousands of clients. They provide Dealer Auction with support and access to learning and development opportunities as well as several communities such as MHFA’s, Diversity & Inclusion groups, and Women with Drive. Auto Trader Group plc is a 100% digital business having successfully completed the transition from a print title in 2013.
Auto Trader sits at the heart of the UK’s vehicle buying process and operates the UK’s largest digital automotive marketplace. Auto Trader is recognised as a leading digital business in the UK which has its people culture and values at its core. They support Dealer Auction with access to their expertise in growing a value based, collaborative culture.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
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Option to buy additional holiday days
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Your birthday off every year - paid
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One annual Well-Being Day for you to relax and recharge
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One paid Charity Day to give back and support a cause that matters to you
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Opportunities for career progression across the Cox Automotive network
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Competitive pension scheme
About The Role
We have a diverse selection of sales channels to assist sellers in remarketing their vehicles. You will be working as part of a small team in our Managed Services department working with customers ranging from small independent dealers to huge manufacturers.
As this is a customer facing role, you will interact with both buyers and sellers ensuring an excellent customer service is provided, answering queries as they come into the team, via phone, email etc. We support the sales department presenting vehicles in a manner or format that eases the sales process for that selection of stock.
It will be your responsibility to ensure vehicles are advertised accurately and with as much supporting information as possible including imagery, appraisals, documentation, service history, mechanical checks. As well as carrying out all administration associated with the vehicle and ensuring effective delivery to the buyer, liaising with relevant parties.
What You’ll Be Doing
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Provide excellent customer support via phone, email, and enquiry management, ensuring a seamless experience for buyers and sellers
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Accurately advertise vehicles with detailed and comprehensive information, including images, appraisals, documentation, service history, and mechanical checks
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Support the sales process by presenting vehicles in an engaging and effective manner
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Manage the end-to-end administration of vehicle listings, ensuring accuracy and efficiency throughout
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Coordinate vehicle deliveries, liaising with all relevant stakeholders to ensure a smooth process
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Produce and distribute vendor reports via email, delivering accurate and timely updates on vehicle performance, sales activity, and key trends
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Collaborate closely with internal teams to ensure vehicles are accurately prepared, presented, and brought to market efficiently
What We’re Looking For
We are looking for an individual with strong attention to detail and a customer-focused mindset, who can work methodically towards both individual and team goals. The ideal candidate will be self-motivated, highly organised, and reliable, with the ability to thrive in a fast-paced environment. You should be confident using Microsoft Office tools and be adaptable to change, embracing evolving processes with a positive and proactive approach.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
