About the Role:
We’re seeking a Customer Service Administrator to serve as the primary point of contact for our clients, ensuring they receive top-tier service and support. In this role, you’ll build strong relationships, address client concerns, and proactively identify opportunities to enhance their experience with our payroll solutions.
Key Tasks and Responsibilities:
· Responsible for the administration of MMC’s Contracting Solutions.
· To maintain contractor records in order that payments are made compliantly and in
accordance with statutory regulations.
· General administration in line with Company Processes.
· Answering telephones and dealing with any queries.
· Contacting contractors to register them with MMC and sending out of new starter
packs.
· Maintaining and establishing relationships between MMC and our agency clients.
· Where contractors move to new agencies, responsible for contacting agency to set
up ready for payroll and arrange appointments for Directors.
· Ensuring that all agency leads are passed quickly and efficiently to the Directors.
· Chasing of starter packs.
· Entering employee and contractor details onto Octopaye.
· Send Pay advice and payroll documents out by Email and via Online Portal.
· Send weekly pay texts to all contractors and employees.
· Keep contractor records up to date with personal and contract details.
· Keep tracking spreadsheets up to date.
· As part of the team, keep MMC’s social media presence active.
· Gather tax return information to generate leads for Clear Accounting.
What We’re Looking For:
· Experience: 2+ years in customer services
· Industry Knowledge: Understanding of payroll, employment laws, and joint employment is a plus but not essential.
· Communication Skills: Excellent verbal and written communication abilities.
· Problem-Solving: A proactive, solution-oriented mindset.
· Detail-Oriented: Strong organizational skills with a keen eye for accuracy and compliance.
· Team Player: Ability to collaborate across departments to drive client satisfaction.
Team Involvement:
· To work in a small team environment.
· When required, post the outgoing mail.
Why Join Us?:
· Competitive salary
· Health Cash Back Plan
· 25 days holiday plus bank holidays
· Parking
· Opportunity for career growth and development.
· Collaborative and supportive team environment.
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
