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Delivering on our Ambition
Customer Service Advisor (12 Month – Maternity Cover)
Salary: £26,444.48
12 Month - Fixed Term
35 hours
Plus, fantastic benefits;
Enjoy Benefits Package
Aviva Workplace Pension Scheme we match your contributions up to 10%
Agile approach to the role and service delivery
28 days annual leave, rising by one day per annum up to a maximum of 33 days after 5 years' service, plus Bank / Public Holidays.
The Customer Service Advisor role will be a key player and will contribute to enhancing our customer offer as we continue to move forward, you will be part of an essential team within WHA whose role is to deliver and improve the customer experience.
You will provide outstanding customer service on a first point of contact basis to all WHA customers, via several methods including telephone, email and through our customer portal, directly assisting customers in solving their queries. The role is varied, and you could be answering queries about anti-social behaviour, taking rent payments, logging a repair request, following through to completion, asking customers how satisfied they are with the service or seeking to understand their challenges to help us adapt the service to meet their needs. There will be other administrative duties or tasks relevant to the role.
If you like being busy, enjoy an ever-changing role and are driven to provide the best customer service and have a positive and caring approach, then we would love to hear from you.
The role will be predominantly office based; you should have keen IT skills with the ability to learn new concepts and implement processes. Ideally you will have experience of delivering excellent customer service within the social housing sector or lettings world, however this is not essential – we just want the right person, who has fantastic customer service at the heart of everything you do.
Please note that we reserve the right to extend the closing date or close applications early.
Closing date: 7 September 2026
Interviews: W/C 14 September 2026
If you believe you're the right fit and would thrive in a small organisation where colleagues feel supported and valued, we'd love to hear from you. To apply, please submit both your CV and a supporting statement detailing how you meet the role profile, the skills and knowledge you bring, and why you're eager to join our team. Applications without both documents will not be considered.
No agencies please.
Warrington Housing Association
the Gateway
89 Sankey Street
Warrington
WA1 1SR
email: [email protected]
Job Type: Permanent
Pay: £26,444.48 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- Sick pay
Work Location: In person
