About us
Kwik Fit has been a household name in tyre fitting and car servicing for more than five decades. In more than 600 Centres around the UK, we fit tyres, fix brakes, carry out MOTs and cure the most complex car complaints. From Tyre Fitter to Autocare Technician and Master Centre Manager, there’s a range of ways to make a difference here, each with a single purpose in common—to keep our customers safe on the road.
The role
Join our team and be the welcoming face of our centre. As a Receptionist, you will play a key role in creating an outstanding first impression for customers, visitors, and callers by delivering a professional, friendly, and efficient service at all times.
Reporting to the Centre Manager or Master Manager, you will oversee day-to-day reception activities, manage bookings and enquiries, and provide essential administrative support to ensure the smooth running of the centre. Working in a dynamic, fast-paced environment, you will contribute to delivering a premium customer experience while helping maintain the high standards our clients and visitors expect.
Key accountabilities
As our Receptionist, no two days are the same. You'll play a key role in creating a welcoming environment, supporting customers, and keeping the centre running smoothly. Your day-to-day responsibilities will include:
- Welcoming, assisting, and directing customers, visitors, and contractors with professionalism and a friendly approach.
- Acting as the first point of contact for telephone, email, and face-to-face enquiries.
- Scheduling, amending, and managing bookings accurately and efficiently.
- Maintaining customer records and ensuring relevant systems are kept up to date.
- Preparing invoices, correspondence, and other documentation in a timely manner.
- Processing customer payments and maintaining accurate financial records where applicable.
- Providing administrative support to the Centre Manager and wider team.
- Managing incoming and outgoing post, deliveries, and courier services.
- Ensuring reception and customer waiting areas are clean, organised, and always presentation-ready.
- Responding to customer queries and resolving issues promptly, escalating where appropriate.
- Maintaining confidentiality and adhering to company policies and data protection requirements.
- Building positive and collaborative relationships with customers and colleagues to deliver exceptional service.
Skills & experience
We're looking for a friendly, professional, and customer-focused individual who enjoys working with people and thrives in a busy, fast-paced environment. You'll be a confident communicator who takes pride in delivering excellent service and creating a positive experience for every customer and visitor.
To be successful in this role, you'll have:
- Excellent customer service skills with the ability to build positive relationships.
- Strong verbal and written communication skills.
- A professional, welcoming, and approachable manner.
- A positive attitude and enthusiasm to learn and develop.
- The ability to work effectively and remain organised in a fast-paced environment.
- Strong organisational and time management skills.
- Excellent attention to detail and a high level of accuracy.
- The ability to multitask, prioritise workloads, and manage competing demands.
- Good working knowledge of Microsoft Office applications, including Word, Outlook, and Excel.
- The ability to work independently while also contributing as part of a wider team.
Other
One of the great things about working with a large company like Kwik Fit is the amazing benefits package. It includes:
- Monthly Bonus
- Discount at supermarkets and high street retailers
- Up to 50% off at Kwik Fit
- Wagestream—access your wages before payday
- Eyecare—free examinations and discounted/free glasses
- Easy-book appointments with a free online GP
- Cycle-to-work scheme
- Free mortgage advice
- Life assurance
- Employee Assistance Programme
- Enhanced paternity/maternity
Job Reference: KF23709
