Hub Manager – Top Of The Town Community Hub (TOTCH)
Pay: £15/hour
Hours: 14 hours/week – Tuesdays 10am–5pm, regular Saturdays and some events, with flexibility to meet the needs of the role
Accountability: To the chair of the committee
Job Purpose
- Manage the day-to-day running of the TOTCH hub
- Help develop activities, events and fundraising
- Build and support a skilled, happy volunteer team
Are you passionate about working with communities and supporting the development of community-led action?
We're an active community-led hub in Stroud that has been in operation for four years, run by a committed group of volunteers. We're looking for someone with the resilience, operational experience, and skills to help us expand and move to the next exciting stage as a charity.
The Role
Based at the Community Hub and working from home, you'll support the volunteers to deliver activities and events that reduce inequality, promote inclusion, and bring the community together.
- To manage & oversee the daily operational delivery of TOTCH hub to meet the needs of the local community
- To contribute to the development of the TOTCH priorities, expansion of activities and fundraising requirements.
- To build a strong and happy team of volunteers with the relevant skills and experience and opportunities to grow their strengths
Duties & Key Performance Areas:
Day-to-Day Operations
- Keep the hub running smoothly in line with food hygiene, health & safety, fire safety and TOTCH policies
- Ensure public spaces are clean, tidy and safe; carry out opening and closing checks
- Report any building faults or maintenance issues
Café & Stock
- Support the café/kitchen manager and food pantry team with systems for stock management, food distribution and food waste management
Client Support
- Be the main point of contact for clients via email, phone and WhatsApp
- Make sure clients get the right support, advice and referrals
Volunteers
- Recruit, induct and train volunteers, keeping them feeling valued and supported
- Manage the volunteer rota and keep training records up to date
Finance
- Day to day handling of cash donations & card donations,
- updating of records.
- Liaison with the Treasurer to manage delivery of activities within the overall budget
Partnerships & Relationships
- Maintain and develop relationships with suppliers and partners such as NoSH, FareShare, Tesco and Greggs and local Councils
- Attend and contribute to committee and NoSH meetings, providing reports as needed
Monitoring & Reporting
- Collect and compile relevant light touch data, surveys and reports
- Track progress against funding and help identify gaps in provision and funding opportunities
Policies & Safeguarding
- Help keep policies, procedures and risk assessments up to date
- Work in line with safeguarding principles, maintaining confidentiality at all times
- Uphold the Equality Act 2010 and Health & Safety at Work Act in everything you do
Professional Conduct and Development
- Take part in ongoing training relevant to the role and promote community-led support principles throughout your work
- To carry out duties in line with Safeguarding Principles, maintaining confidentiality & discretion at all times
Work Arrangements:
Transport Arrangements:
This role will require occasional local travel for meetings & networking events
Working Patterns:
This role will require work during evenings and occasional weekends as needed to support the activities of the community hub
Working Conditions:
This role requires a flexible mixture of hub-based and home-based working as needed to support the smooth running of the community hub
Mandatory Requirement:
Enhanced DBS Check
Pay: Up to £15.00 per hour
Work Location: Hybrid remote in Stroud
