Operations Management & PMO: Lead daily stand-ups and manage the operational rhythm to ensure the team meets all account targets. Support with financial management of the project.
Technical Quality Act as the primary point of accountability for technical quality, ensuring customer deliverables meet stringent client standards. Work in coordination with our India delivery expert and technical leads / single point of contacts in the squads, to ensure appropriate oversight and cross-squad dependencies are visible to create a view for the customer.
Action Tracking: Categorize and drive the team board; prioritizing Urgent vs. Important actions to prevent delivery bottlenecks and provide operational clarity to the account team.
Tactical Execution: Translate high-level strategy into specific, assignable tasks for the engineering account team.
Reporting: Maintain real-time visibility on project health, providing the Account Lead with accurate data for client leadership and "A-panel" meetings. Progress over time to become the deputy to the UK Account lead.
Team Oversight: Manage workload distribution across the team; providing mentorship where necessary and empowering engineers to lead.
