Citizens Advice Hull & East Riding (CAHER) is a busy, progressive and dynamic service serving a city and a large rural county. CAHER work together to make a positive difference in the lives of our clients.
Help to Claim Universal Credit Adviser
Hours – 2 posts for 37 hours each
Based – Hull
Term – For a fixed term until 31st March 2027
Salary scale: £28,610
Trainee Salary: £27,111 pa pro rata, rising to £28,610 on successful completion of traineeship.
The post holders will give advice and support to Universal Credit claimants in accordance with the “Help to Claim” service model devised by National Citizens Advice.
Full Training provided in welfare benefits advice.
The post holder will be required to provide advice over digital channels; webchat, email, telephone, there is no face-to-face advice provision within this role.
We operate a hybrid model for our service delivery meaning the post holder will be required to attend the office for a minimum of 60% of their contractual hours with the option to work from home for the remainder. We will provide the support and IT equipment to enable this.
For more details and to download an application form please visit our website http://www.hullandeastridingcab.org.uk/recruitment/
Closing date – noon – Friday 12th June 2026
CV’s and expressions of interest through Indeed will not accepted.
Pay: £27,111.00-£28,610.00 per year
Work Location: Hybrid remote in Kingston upon Hull HU1 2AG
