Job Summary
We are seeking a highly organised and customer-focused Block Manager to oversee property management operations. Working within a close and friendly residential team of 12, the ideal candidate will possess strong administrative skills, ideally experience with property management software MRI Qube PM, and excellent communication abilities. This role involves managing leaseholder relations, coordinating maintenance, and ensuring the smooth running of residential blocks. The successful applicant will play a vital role in maintaining high standards of service and operational efficiency within our property portfolio.
Responsibilities
- Manage day-to-day operations of assigned blocks, ensuring tenant satisfaction and compliance with lease agreements
- Utilise property management software for data entry, compliance and service charge collection and reporting
- Coordinate maintenance and repair requests, liaising with contractors and service providers to ensure timely completion
- Maintain accurate records of leaseholder information, lease agreements, and financial transactions
- Handle leaseholder enquiries via phone and email with professional phone etiquette, providing prompt and courteous assistance
- Organise inspections, meetings, AGMs when needed
- Monitor health and safety standards within the property, ensuring compliance with relevant legislation
Experience
- Proven experience in property management roles
- Familiarity with MRI Qube PM or similar property management systems is highly desirable
- Strong data entry skills with attention to detail
- Excellent phone etiquette and communication skills
This position offers an engaging environment for professionals eager to develop their career within property management. The successful candidate will be organised, proactive, and committed to delivering exceptional service standards.
Pay: £38,000.00-£43,000.00 per year
Experience:
- Residential Block Management : 2 years (required)
Work Location: In person
