J*We are looking for an experienced, professional and highly organised Full-Time Receptionist* to join our busy beauty and aesthetic clinic.
This is a full-time position working on a rota basis and will include both Saturday and Sunday working, so full weekend availability is essential. Days off will be provided during the week in accordance with the rota.
The receptionist is central to the day-to-day running of the clinic. You will be the first point of contact for clients and will be responsible for delivering an excellent client experience while ensuring appointments, enquiries, payments and clinic administration are managed efficiently.
This role would suit someone who enjoys a busy environment and understands that reception in an aesthetic clinic is more than answering the telephone. We need someone proactive, commercially aware and confident in turning enquiries into bookings.
Key Responsibilities
- Welcome clients and provide a professional, friendly experience from arrival through to departure
- Manage the clinic reception and ensure the front-of-house area is maintained to a high standard
- Answer telephone calls, WhatsApp messages, emails and online enquiries promptly
- Manage new leads and follow up prospective clients
- Book consultations and treatments and actively convert enquiries into appointments
- Manage practitioner and doctor diaries efficiently
- Confirm, reschedule and manage appointments
- Minimise diary gaps, cancellations and missed appointments
- Take deposits and treatment payments accurately
- Process client check-ins and check-outs
- Provide clients with accurate general information regarding treatments, prices, packages and finance options
- Ensure client records and contact information are kept accurate and up to date
- Support practitioners with client flow and the smooth running of treatment schedules
- Contact clients for appointment reminders and appropriate follow-ups
- Assist with before and after photography and consent processes where required
- Encourage satisfied clients to provide feedback and reviews
- Maintain excellent standards of presentation throughout reception and client areas
- Monitor clinic supplies and report stock requirements
- Complete daily administrative and reception duties
- Handle client concerns professionally and escalate clinical matters or complaints appropriately
- Maintain strict client confidentiality and comply with data protection requirements
- Follow all clinic policies, procedures and health and safety standards
Sales & Client Experience
A key part of this position is ensuring that enquiries are not simply answered but properly followed through.
The successful candidate will be expected to:
- Respond quickly to new enquiries
- Understand what the client is looking to achieve
- Recommend an appropriate consultation or next step
- Follow up clients who have enquired but not booked
- Confidently discuss current clinic offers and treatment packages
- Support the clinic in achieving booking and revenue targets
- Build strong relationships with new and existing clients
- Encourage repeat bookings and client retention
You do not need to be a pushy salesperson, but you must be comfortable discussing prices, asking for the booking and following up potential clients.
What We Are Looking For
We are looking for someone who is:
- Professional and well presented
- Warm, confident and articulate
- Extremely organised
- Reliable and punctual
- Comfortable working in a fast-paced clinic
- Confident communicating face to face, over the telephone and through WhatsApp
- Able to multitask while maintaining attention to detail
- Commercially aware and confident converting enquiries
- Proactive rather than waiting to be told what needs doing
- Comfortable working independently as well as part of a team
- Competent with computers, email and booking systems
- Able to remain calm and professional when dealing with difficult situations
- Genuinely interested in the beauty, skincare and aesthetic industry
Experience
Previous experience within aesthetics, beauty, cosmetic surgery, private healthcare, dentistry, luxury retail, hospitality or another premium client-facing environment is highly desirable.
Previous reception, customer service or sales experience is preferred.
Knowledge of aesthetic treatments such as laser treatments, injectables, advanced skincare and body treatments would be an advantage, although full training on clinic treatments and systems will be provided.
Working Pattern
This is a full-time position working five days per week on a rota basis.
The successful candidate must be available to work Saturdays and Sundays from 10:00am to 7:00pm, with days off allocated during the week.
Please only apply if regular weekend working is suitable for you.
What We Offer
- Full-time permanent employment
- Training on aesthetic treatments, products and clinic systems
- Staff treatment and product benefits
- Opportunity to develop within a growing aesthetic clinic
- Ongoing training and development
- Professional and supportive working environment
- Career progression opportunities
How to Apply
Please submit your CV together with a short introduction outlining your relevant experience, current availability and why you would be suitable for a full-time receptionist position within a busy aesthetic clinic.
Pay: From £13.00 per hour
Work Location: In person
