Designated Workplace:
52 Derby Street, Ormskirk, L39 2DF
Designated Workstyle:
Flexible Office Based Worker
Salary:
£34,434 to £36,363
Published:
Friday 22 May 2026
Closing Date:
23.59 hours BST on Sunday 07 June 2026
West Lancs Borough Council is seeking a dedicated and experienced Leasehold Officer to join us on a permanent, full-time basis to ensure compliance, customer satisfaction and the efficient management of West Lancashire's Leasehold and Shared Ownership properties.
You will be part of a small team and will support the Leasehold Manager in the day to day work related to all leasehold and shared ownership matters.
The ideal candidate will possess a strong understanding of leasehold and shared ownership legislation, excellent communication skills and the ability to work with multiple stakeholders. You will provide specialist advice, guidance and support to our customers, including staircasing, lease queries and resales, to provide a seamless homeownership experience.
You will work closely with the Sundry Debtors and Legal teams to proactively manage service charge arrears, while collaborating with wider housing teams to resolve leaseholder enquiries and provide clear, informed guidance.
The role demands a detail-oriented individual with good analytical skills to provide clear guidance while maintaining a customer focused approach.
The post holder will support the development of a positive organisational culture that is outward looking, evidence based and customer focused. You will adhere to the Council’s Expected Behavioural Standards ensuring that a high standard of customer care is maintained and dealt with in a courteous manner.
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.
by clicking the button above. If you require further information or your application will not submit then please call 01695 577177 or email [email protected].
For general employability support please contact the employability team at [email protected]
The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.
Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.
An Equal Opportunities Employer -
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.
