Overview:
Back Office Agent
Location: on-site in Measham
Hours: 37.5 hours, Monday – Friday, 8am - 4.30pm
Contract: Permanent
Salary: £24,784.50
Great Benefits
The Role
We are currently seeking a Back-Office Processing Agent to work within our specialist fulfilment center located in Measham.
You will be responsible for providing the best customer service by dealing with customers inbound & outbound whitemail and fulfilment activities across multiple lines of business. This work will involve handling customer paperwork and the use of office-based machinery to fulfil client requirements.
Experience
- Proven experience in a Customer Service focused environment.
- Proven experience of working within a fulfilment environment or similar back-office roles.
- Proven experience of handling customer requests.
- Proven ability to pay close attention to detail.
- Proven ability to use initiative.
- Proven ability to be able to adhere to strict timeframes
Skills/Personal attributes
- Excellent organisational, communication and writing skills.
- Computer literacy is essential including MS Word, Excel and E-mail.
- Must be confident to make difficult decisions based on a number of criteria’s.
- Organised and methodical, with an eye for detail.
- Be flexible and have an adaptive approach to your work.
- Can demonstrate a consistent and friendly approach, positive attitude and positive language.
- Empathetic
What you get from us
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Perks at Work – Savings Discounts / Free Online Classes
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Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
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Critical Illness – up to £10,000
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Cycle to Work Scheme
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Eyecare support voucher
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Holiday Purchase Scheme
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Length of Service Awards
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Workplace Pension
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Monthly Inspire Awards – For the best of the best
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Refer-A-Friend earns up to £1,200 for you
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Monthly Wellbeing Webinars
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Dedicated Employee Experience Progress – Here to support TP journey
