Company Overview
Lifetime Legal is dedicated to making legal support accessible to everyone. We pride ourselves on providing affordable and straightforward legal services tailored to the everyday needs of our clients. By joining our team, you will be part of a company that values learning, collaboration, and career growth. We are proud to share that because of our ongoing commitment to professional development and internal growth 70% of our current management roles are filled by top talent promoted from within our own ranks.
Our success is built on a foundation of strong values that guide everything we do.
When you join us, you become part of a culture that thrives on:
- Customer Focus: We strive for brilliant customer service by taking the time to truly understand what our customers need. We work collaboratively to deliver outstanding service, ensuring our customers always know what to expect next.
- Integrity: We are honest, accountable, and promote ethical behaviour in all we do. We set clear expectations and consistently do what we say. As responsible individuals, we show respect and fairness towards others, communicating with complete transparency and honesty. We’re looking for professionals who embody these principles.
- Growth: At Lifetime Legal, we grow together. We help our customers grow through our outstanding service, and we believe that when our people grow, our business grows with them. Our growth is built on our reputation, and that reputation is built on excellence.
- Innovation: We are always seeking out fresh ideas and acting upon them to change things for the better. We find solutions for every problem and celebrate difference, inclusion, and positive challenge.
- Passion: We are passionate about making a real difference and being the very best we can be. We care deeply about getting things right and passionately champion our business and each other, inspiring everyone around us.
Job description
Lifetime Legal is seeking a bright individual to work within our fast-paced, phone-based role ideal for someone with previous call centre and membership retention experience within our Memberships Team. Speaking to clients daily, you will be responsible for ensuring that their onboarding experience with Lifetime Legal is as smooth as possible.
Our customers are our members, and we want them to be treated like guests and not just purchasers or sellers.
About You
You thrive in a fast paced, call centre style environment and take pride in delivering exceptional service. You are a confident communicator who can adapt your style to suit different client interactions, keeping conversations clear, efficient and professional.
You are articulate, proactive and understand what it takes to deliver outstanding customer service. Representing Lifetime Legal, you will support clients throughout the home moving process with professionalism and care.
Essential skills required:
- Previous Office-Based/ Customer Service experience.
- Great verbal and written communication skills
- Communicate clearly and effectively on and off the telephone
- Be able to actively listen to clients, answer their questions and record information collected
- Good knowledge of the full Microsoft Office suite and comfortable learning systems
- Attention to detail, organised and multi-tasker
- A positive and hardworking attitude
- Able to work well unsupervised
- Flexible and adaptive personality
- Be able to work collaboratively as part of a team as well as autonomously
- Not afraid to ask questions
- Previous Experience of a phone-based role
- Use feedback and coaching provided to further your professional development
Duties and responsibilities
- Handle inbound telephone calls from clients politely and efficiently in accordance with the training provided
- Conducting outbound calls to clients referred by introducing mortgage brokers
- Membership renewals
- Answering membership queries
- To collect payment from the client to activate or extend memberships
- Handling cancellation calls and queries
- To deliver excellent customer service consistently
- Proactively looking for ways to improve the service delivered to our partners and keep up to date with development within the industry
- Follow guidelines and comply with industry standards
- Membership retention
Job Type: Full-time, Permanent
Salary: £28,500.00 with an additional £3,000pa potential commission/performance bonus paid quarterly
Please note that the role will be office based during probation period and hybrid will be an option once you have passed probation, as long as performance is at the required level.
Additional pay:
Benefits:
- Additional leave
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Store discount
- Hybrid working after successful probation period
- A paid day off on your birthday
Please note that all successful applicants will complete a DBS check when onboarding with us.
Schedule:
Job Types: Full-time, Permanent
Work Location: In person at our office in Wokingham
Pay: From £28,500.00 per year
Application question(s):
- Are you within a 45 minute commute to Wokingham?
Experience:
- call centre: 1 year (preferred)
- membership retention: 1 year (preferred)
Work Location: In person
