Role Purpose
To deliver a professional, welcoming, and secure front of house service, acting as the first point of contact for visitors, colleagues, and contractors while maintaining a safe, secure, and efficient environment.
Key Responsibilities
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Provide an outstanding front of house and customer service experience.
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Manage visitor access and access control procedures.
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Monitor, identify, and report security risks, suspicious activity, and anti-social behaviour.
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Escalate protest activity, demonstrations, or incidents that may impact safety or business operations.
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Support emergency response procedures, including evacuations and incident management.
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Maintain site security, safety, and operational standards.
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Ensure a professional, welcoming, and secure environment at all times.
Experience & Skills
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Experience in a corporate security, front of house security, or customer-facing security role.
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Previous experience within a corporate environment is essential.
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Knowledge of access control systems and visitor management processes.
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Strong observational, communication, and incident management skills.
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Ability to remain calm, professional, and decisive under pressure.
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Good understanding of security, health and safety, and emergency procedures.
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Strong report writing and incident recording capabilities.
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SIA Door Supervisor or Security Guarding Licence required.
Personal Attributes
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Professional, confident, and customer-focused.
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Vigilant with strong attention to detail.
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Proactive, resilient, and security-minded.
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Demonstrates integrity, sound judgement, and professionalism.
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Able to balance exceptional customer service with effective security presence.
