Job Summary:
Senior Workday Support Advisor (HR Systems Helpdesk)
Company: Live Nation
Department: Human Resources
Location: London – Farringdon (hybrid)
Reports to: Workday Support Supervisor (US based)
Working Hours:40
Role Description
The Senior Workday Support Advisor will support the global HR systems helpdesk, responding to Workday user queries received through our ticketing platform Zendesk. Additional responsibilities include general data clean-up and maintenance tasks.
As a team of three (Supervisor and other Advisor based in US) this UK based role will have a focus on servicing our EMEA and APAC regions, although some crossover into US is expected.
This is a hybrid role, mainly working remote within the UK, with some travel expected into the London office (monthly) to meet with the rest of the UK based Workday team.
What it’s like to work in the Team
Our team is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins as a team.
Who you are
Competencies / Skills / Knowledge / Experience
- Ability to use analytical, logical, and organizational skills to problem solve and identify trends
- Experience working with HR systems, preferably with Workday
- Demonstrates excellent written and verbal communication skills
- Confident user of Microsoft Excel – knowledge of Lookups, Pivot tables etc. would be advantageous
- Excellent time management skills, able to multi-task and meet deadlines with minimal supervision
- Experience in a HR/IT customer service role (desirable)
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
- A great inquisitiveness and eagerness to learn, make an impact using initiative
- Proactive and enthusiastic yet methodical approach to work
- Takes pride in their work, maintaining a high level of accuracy with an attention to detail
- Focus on delivering excellent customer service
- Applies a common sense approach to problem solving
- Understands sensitivity surrounding HR practice
What the role includes
- Respond to Workday user queries received through our ticketing platform (Zendesk)
- Carry out maintenance tasks such as creation of set-up values and role assignments in Workday
- Compare data sets and prepare bulk import templates in Excel
- Research user queries using tools such as Workday Sandbox, Worker History, and Workday Community.
- Attend regular meetings with HR teams to review recurring issues and open tickets
- Identify repeated issues and escalate them to the HRIS team for process improvement or training need.
- Maintain knowledge bank and training materials for HR use
- Provide system training to new and existing users
- Service ad-hoc data requests
- Assist with various research and/or special projects
- Ensure confidentiality in relation to employee’s personal data
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
