Job Summary
The Front of House Supervisor is responsible for supervising the front of house team during service, ensuring excellent customer service, smooth daily operations, and compliance with company standards.
Key Responsibilities
- Supervise the front of house team during each shift.
- Ensure customers receive friendly and efficient service.
- Allocate duties and support team members throughout service.
- Handle customer enquiries and resolve complaints professionally.
- Ensure the restaurant is clean, organised, and ready for service.
- Monitor staff attendance, punctuality, and performance during shifts.
- Follow all company policies, food safety, health & safety, and hygiene procedures.
- Assist with opening and closing duties.
- Report any operational issues to the Restaurant Manager or General Manager.
- Carry out any other reasonable duties requested by management.
Requirements
- Previous experience in a front of house or supervisory role.
- Good leadership and communication skills.
- Strong customer service skills.
- Ability to work in a fast-paced environment.
- Reliable, organised, and able to work as part of a team.
- Flexible to work evenings, weekends, and public holidays.
Pay: From £13.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Sick pay
Work Location: In person
