Technical Support Assistant
The Role
The Technical Support Assistant provides hands-on support across client
accounts, ensuring that systems and solutions are implemented accurately,
efficiently, and in line with client requirements. This role requires strong
attention to detail, a proactive approach to problem-solving, and the ability to
work closely with account stakeholders to drive client satisfaction and success.
No prior technical experience is required; full training will be provided. This
position is ideal for a motivated, organized, and customer-focused individual
eager to develop technical and client management skills.
Key Objectives of the Role
Prepare, maintain, and manage client systems accurately and efficiently.
Ensure the timely and successful delivery of solutions aligned with
customer needs and objectives.
Communicate clearly and proactively with clients regarding the progress
of queries and requests.
Collaborate with internal stakeholders to identify opportunities for
improvement and growth within client accounts.
Support colleagues by assisting with complex client requests or issue
escalations as needed.
Responsibilities
Client Systems Management
Prepare, configure, and maintain client-specific systems according to
documented procedures.
Follow training and guidance to ensure accurate system setup and
updates.
Maintain a high level of attention to detail to prevent errors and ensure
systems operate correctly.
Delivery & Customer Support Ensure all solutions are delivered on time and meet customer objectives.
Respond to client queries promptly and keep clients informed of
progress where needed.
Escalate issues or complex requests to appropriate team members when
necessary.
Ensure updates and solutions are delivered within agreed commercial
parameters.
Collaboration & Growth Support
Work closely with internal stakeholders to support service delivery.
Identify opportunities to enhance the client experience, encourage
adoption of new features, and support account development.
Assist in managing escalations or challenging client requests, ensuring
issues are resolved efficiently.
Continuous Improvement
Maintain knowledge of processes, systems, and best practices through
training and ongoing learning.
Provide feedback on systems or processes that could improve efficiency
or customer experience.
Skills & Attributes
Strong attention to detail and organizational skills.
Excellent communication and customer service skills.
Proactive, solution-oriented, and able to work independently.
Collaborative and adaptable, comfortable working with a range of
stakeholders.
Willingness and ability to learn new systems and processes quickly.
This role requires an individual who actively demonstrates and upholds
company values.
This job description is not exhaustive. The employee may be required to
undertake additional duties within their skillset and capability as reasonably
requested by their manager to support the needs of the business.
Pay: £25,000.00-£30,000.00 per year
Work Location: Hybrid remote in London EC4A 2DQ
