JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL supports the Whole You, personally and professionally.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining
world class services, advisory and technology to our clients. We are committed to hiring the best, most
talented people in our industry; and we support them through professional growth, flexibility, and
personalised benefits to manage life in and outside of work. Whether you’ve got deep experience in
commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience
to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and
personally.
What this job involves:
The Business Support role is a pivotal operational cornerstone for the Project & Development Services (PDS)
Business. This position serves as the administrative foundation that enables fee earners and team leads to
focus on their core technical responsibilities and deliver exceptional client outcomes.
Operating primarily at a local level, you will be an integral part of a dynamic team with extensive
connections within your local office, including involvement in charitable and social events. Your role will
also comprise of providing coordinated support to the national PDS team as needed, thereby contributing
to the organisational infrastructure crucial for team success. As a Business Support professional, you will be
at the core of daily operations, responsible for managing communications, coordinating team activities,
processing documentation, maintaining systems, and ensuring the smooth execution of administrative
processes.
The success of the PDS team depends critically on having a skilled, proactive Business Support professional
who can anticipate needs, navigate challenges independently, and maintain the robust administrative
framework that underpins all client service activities. With strong interpersonal skills and technical
capabilities, this role forms the operational backbone that empowers technical experts to excel in their
specialised work.
Through their attention to detail, organisational abilities, and commitment to excellence, the Business
Support professional directly contributes to client satisfaction, team efficiency, and the continued growth
of JLL's reputation for outstanding service delivery across its extensive portfolio.
What your day-to-day will look like:
- Serve as the primary point of contact for your assigned team, delivering comprehensive administrative
support that anticipates needs and resolves challenges proactively.
- Maintain a strong and accessible presence for your team. While we embrace flexible working
arrangements, this is an office-based role requiring regular office attendance (3 – 5 days a week with
exceptions strictly by line manager approval) to provide timely support. Demonstrate equal
engagement in virtual environments through active online presence (MS Teams) and video (camera
on) participation during remote meetings.
- Maintain regular (daily or as required) connects with the team and team lead to allow quick resolution
of matters and outstanding items.
More information on the job description
General:
- Provide full administrative support to your assigned team within your local office.
- Provide support to the national PDS business support team as required i.e. ad hoc sickness and annual
leave cover. To include support to wider teams in local offices as required and matrix reporting to
local office manager/lead.
- Coordinate with the offshore PDS Business Support team in the JLL Business Services Function (JBS)
for designated tasks and business processes. Example tasks include but not limited to:
o Booking travel and processing expenses
o Scheduling meetings, booking meeting rooms and coordinating refreshments as required.
o Typing and formatting of technical reports and presentations. Utilising other remote
options such as backup typing as necessary.
o Document production using Microsoft Office 365 software including Nitro/Adobe.
- In due course, undertake surveying executive responsibilities following appropriate training. Including
but not limited to specialised tasks such as construction contract coordination and other technical
functions as required by the business.
- Be fully conversant with all available JLL systems and tools and provide support to your team in line
with best practice. Embrace JLL ChatGPT and AI tools to enhance your daily productivity and
streamline work processes.
- Co-ordination of new starters/leavers process in conjunction with PDS Operations team and local
office protocols.
- Set up project files and maintain accurate filing according to the PDS CloudFirst document
management protocol
- Maintain the Integrated Management System (IMS) audit log via PDS Operations to ensure
comprehensive tracking and compliance
- Maintain accurate equipment records and inventory management via the PDS Operations team
- Maintain client contact details in CRM system i.e. Salesforce
- Deal with staff and client queries as required.
Communications:
- Coordinate and distribute team communications, announcements, and policy updates
- Actively facilitate communication flow between local office, national business support and
operational teams
- Manage team distribution lists and ensure accurate contact information
- Maintain professional telephone and email etiquette as first point of contact
- Organise and coordinate internal team meetings
- Prepare meeting materials, agendas, and presentation packages in accordance with best practice QA
and branding standards
- Prepare and distribute meeting minutes and action item summaries using JLL GPT.
- Serve as a communication bridge between technical teams, management, and support functions
- Coordinate with other JLL departments (HR, IT, Finance) for team requirements.
- Coordinate with the PDS Pursuits Team for timely marketing collateral updates (including CVs, Case
Studies etc.)
Financial & Business Intelligence:
- Process Purchase Orders, Speedchart numbers and third-party consultant costs as required
- Maintain Salesforce opportunity data and update previous entries to ensure accuracy of pipeline and
close once secured/lost.
- Maintain Certinia project data to ensure accuracy of secured work i.e. correct project end date, billing
milestones to include correct naming convention, delivery owner, market, budgets etc.
- Assist with financial reporting and reconciliation i.e. recoverable expenses, third party costs, invoices
requiring evidence for the purpose of revenue recognition etc.
- Support the monthly forecast collation process using Salesforce and Certinia.
- Support month-end and quarter-end closing activities
- Monitor financial metrics and actively drive progression through to completion i.e. aged debts,
accruals, items pending revenue recognition.
- Actively drive the timely submission and approval of timecards (if applicable to the business line you
support).
- The above tasks are to be undertaken within the timelines outlined by PDS Operations to ensure a
coordinated approach to data accuracy across the national business.
- Maintain vendor relationships
Desired or preferred experience and technical skills:
- Administration experience essential
- Excellent knowledge of MS Sharepoint, Teams, Word, Excel, PowerPoint, Outlook and Nitro/Adobe
PDF. Knowledge and willingness to use JLL GPT and other AI tools.
- Excellent knowledge of office administration software such as Salesforce, Certinia, Workday,
Peoplesoft and Qualtrics (training will be provided where required).
- Comfortable learning new systems and willing to be an early adopter including AI tools.
- Ability to prioritise workload with an attention to detail and willingness to complete tasks in a timely
and efficient manner
- Great organisation skills with the ability to delegate effectively
- An appreciation of Quality Assurance protocols and the ability to implement effectively
- A confident and proactive approach to work with excellent communication and strong interpersonal
skills
- Customer focused and client (staff) care
- Ability to work independently with minimal supervision
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
