Join one of the UK's leading private ultrasound providers.
Ultrasound Direct is a fast-growing, innovative healthcare company providing private ultrasound, blood testing and diagnostic services across the UK. We pride ourselves on delivering exceptional clinical care alongside outstanding customer service, ensuring every client receives a professional, reassuring and five-star experience.
We are looking for an enthusiastic and customer-focused Client Support Specialist to join our friendly Cambridge team on a part-time basis.
About the role
As the first point of contact for our clients, you'll play a key role in creating a welcoming and professional environment. You'll support the smooth day-to-day running of the clinic, ensuring every client receives the highest standard of care and service.
Your responsibilities will include:
- Welcoming clients and providing a warm, professional experience
- Completing client registrations and clinic paperwork
- Taking payments and promoting our services where appropriate
- Providing phlebotomy services (full training provided)
- Preparing and maintaining clinic rooms to the highest standards
- Supporting sonographers and ensuring clinics run efficiently
- Delivering exceptional customer service at every stage of the client journey
Working hours
- Tuesday: 8:00am – 2:30pm or 11:00am – 6:00pm
- Saturday: 9:30am – 5:00pm
- Sunday: 9:30am – 5:00pm
There will also be opportunities to provide additional cover for annual leave and sickness across our East Anglia clinics, so flexibility is essential.
What we're looking for
We're looking for someone who:
- Has excellent customer service and communication skills
- Is friendly, organised and enjoys working with people
- Remains calm and professional in a busy healthcare environment
- Has a positive, proactive "can-do" attitude
- Is flexible and willing to travel to support nearby clinics when required
- Is confident using computer systems and managing administrative tasks
Previous healthcare or phlebotomy experience is advantageous but not essential, as full phlebotomy training will be provided.
Why join Ultrasound Direct?
- Full phlebotomy training provided
- Be part of one of the UK's leading private diagnostic providers
- Supportive and friendly team environment
- Opportunity to develop new skills within healthcare
- Make a genuine difference to our clients' experience every day
If you feel you have the skills and enthusiasm we're looking for, we'd love to hear from you.
Please send your CV and a covering email to Mrs Sue Scott.
Pay: £24,420.00-£26,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
