Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference to the lives of local residents? If so, we have an exciting opportunity for you to join our Customer Service team at West Berkshire Council as a Customer Service Advisor.
The Role
As a Customer Service Advisor, you will be the first point of contact for our customers, handling a wide range of enquiries via phone, email, and face-to-face interactions. You will be responsible for:
Providing accurate information and advice to customers on council services- Processing requests and transactions, such as bookings, applications, and payments
- Troubleshooting and resolving customer issues, ensuring timely resolution
- Maintaining accurate records of enquiries and interactions
- Working collaboratively with other teams to fulfil customer requests
As part of the Customer Service team, you will report to the Customer Services Team Leader and work closely with your colleagues to ensure the highest standards of customer care are met.
Fixed working pattern: Mon 09:30-14:30, Tue 09:30-14:30, Wed non-working day, Thursday 09:30-14:30, Fri 09:30-14:30 - although variations of this can be discussed
The Ideal Candidate
We are looking for individuals who possess the following skills and attributes:
Excellent communication skills, both verbal and written- Strong interpersonal skills, with the ability to build rapport with customers
- Good problem-solving abilities, with a proactive approach to resolving issues
- Organised and able to manage multiple tasks and priorities
- Team player, but also capable of working independently
Previous experience in a customer service role is essential, ideally within a contact centre or similar environment. Knowledge of local government services would be an advantage but is not essential.
Why Work for West Berkshire Council?
West Berkshire Council offer excellent employment benefits such as:
-
Access to a wide range of training and development opportunities
- Generous Local Government pension scheme
- Family friendly policies
- A range of local discounts
- Wellbeing Programme including Employee Assistance Programme and employee benefits
- You will also be entitled to a generous annual leave entitlement starting at 28 days per annum, pro rata (plus public holidays) Rising by an additional 5 days after 5 years’ service.
Please note that the closing date is given as a guide. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
Join us at West Berkshire Council and make a positive impact in our community while advancing your career. Explore everything that a career with West Berkshire Council has to offer here: Working with Us
Equal Opportunities
The Council supports Equal Opportunity of employment and positively encourages applications from people who fall within any of the nine protected characteristics under the Equality Act 2010.
How to apply
Please now complete a short online application form. You will then be able to upload your CV.
This role has been identified as public facing in accordance with Part 7 of the Immigration Act 2016; the requirement to fulfil all spoken aspects of the role with confidence in English applies.
This privacy notice applies to job applicants applying for vacancies with West Berkshire Council https://info.westberks.gov.uk/pnapplications
AI in Applications
We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.
However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.
We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.
