Title: Credit Controller
Billing & Credit Control:
Creating and submitting invoices in multiple systems to ensure correct billing, to include additional submission via insurer portals or direct email, as required.
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Processing card receipts, taken in clinic or via phone, to customer records with allocation on Clinic System
- Reconciling remittance/bank payments from insurers with open invoices on the Clinic System
- Resolving receipt queries to ultimate clearance of patient invoice on Clinic System
- Follow up & query work with Insurers for unpaid & underpaid invoices, via email or telephone.
- Making proactive phone calls to patients or insurance companies to resolve issues related to unpaid invoices
- Ensuring the aged debt is the lowest and working proactively on any unpaid invoices
- Capturing information critical to patient records with high attention to detail
- Record and maintain accurate notes in the system related to actions taken
- Creating reports to track aged debt across multiple locations
System and other requirements:
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Previous experience as a Credit Controller
- Strong understanding of accounts receivable and debt collection processes
- Excellent communication skills and confidence dealing with customers
- Proficient in using multiple applications and multitasking
- Proficient in using web portals and making entries online with high attention to detail
- Strong communication skills with prior experience in handling credit control queries
- Strong organisational skills with attention to detail
- Ability to manage workload effectively and meet deadlines
- Competency in Microsoft Office, particularly Excel, and ability to learn new systems easily and quickly
- Experience working within healthcare, medical, or service-based industries
- Ability to work independently within a small and growing team
Salary: Dependant on experience.
Location: Fully remote role
Hours:The hours are 6 hours per day / 30 hours a week between 9am - 5pm UK time
