The Night Porter plays an important role in supporting the smooth, safe and secure operation of Skibo Castle throughout the night.
Working alongside the Night Supervisor and Night Manager, the role supports the overnight team in ensuring the safety and wellbeing of members, guests, colleagues and the property, while maintaining Skibo’s exceptional standards of service and presentation.
The Night Porter will carry out a range of overnight operational, guest service and administrative duties, responding to guest needs and supporting other departments as required. The role also involves carrying out security and fire safety checks, maintaining the presentation of the Castle and following all Club procedures, health and safety policies and standards to ensure a safe, secure and welcoming environment throughout the night.
As a Night Porter, you will:
- Support the Night Supervisor and Night Manager with the safe, secure and smooth running of the Club throughout the night.
- Carry out regular security and fire safety checks in line with Club procedures, remaining alert and attentive at all times.
- Provide a warm, professional and discreet service to members and guests, responding to requests and supporting departments including Food & Beverage, Housekeeping, Maintenance and Transport.
- Take responsibility for the switchboard once the late Receptionist has finished, handling calls and enquiries efficiently and professionally.
- Maintain the presentation and ambience of the Castle overnight, ensuring public areas, fireplaces, lighting and guest facilities are presented to Skibo’s high standards.
- Complete routine checks of guest areas, external areas, vehicles and buggies, reporting any issues to the relevant department.
- Support the Transport team with the staff transport.
- Complete general cleaning and tidying duties in staff and office areas as required.
- Assist with overnight financial and administrative procedures, including reconciliations, POS reports and accounting spreadsheets, reporting any discrepancies to the relevant manager.
- Communicate effectively with colleagues and managers, ensuring any guest, maintenance, housekeeping or operational issues are reported promptly.
- Participate in Club training and support the development of new colleagues.
- Undertake any other reasonable duties as required to support the smooth running of the Club.
You will bring:
- A reliable and dependable approach, with the ability to work independently and remain alert and focused throughout the night.
- A genuine commitment to guest service, with a warm, helpful and professional manner.
- The ability to remain calm and composed under pressure, responding confidently to guest needs and unexpected situations.
- Strong attention to detail, with pride in maintaining Skibo’s high standards of presentation, cleanliness, security and service.
- A responsible and trustworthy nature, with discretion when dealing with guests, colleagues and Club information.
- Clear and effective communication skills, with the ability to work well with colleagues and managers across the Club.
- A flexible and positive approach, with a willingness to support different departments and assist wherever needed.
- Good numeracy and administrative skills, with confidence working with figures, systems and overnight financial procedures.
- A willingness to learn and develop, taking an active approach to Club training and supporting colleagues.
- A professional and polished manner, reflecting the unique standards and character of Skibo.
- The flexibility and commitment to work a 7 nights on / 7 nights off shift pattern, including weekends and public holidays as required.
-
Share of gratuities
- 33 days annual leave pro-rata
- Auto enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life assurance cover
- Access to wellbeing platforms providing support on nutrition, exercise, health, finances, legal support and more
- Cycle to work and tech scheme
- Free meals on shift
- Complimentary use of staff gym
- Team events
Great teams are built on diversity, curiosity, and respect. If you’re excited by our mission and think you could make an impact, we’d love to hear from you - even if you don’t tick every box.
