Role Summary
The role requires communication with all Customer airlines to ensure service level agreements are maintained to a high standard. You will be expected to investigate service failures and respond to Customer Airlines where necessary and have regular communication with the Base Manager to ensure the smooth running of the operation. You will play a vital role in ensuring that the company welfare policy is implemented in accordance with all regulations, internal policies, and our obligations to the customers.
The Duty Manager will support the base management, including identifying training needs, conducting staff assessments, aircraft cleaning inspections, coaching, and motivating. This role operates across a designated shift pattern, a degree of flexibility is also required.
Key Responsibilities
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Combine experience, intuition, and strategic thinking to make considered judgements about the overall impact on the business and people, including of potential threats and risks.
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Ensure tasks are performed in accordance with Company and Airline specific procedures and policies.
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Maximise company revenue on a daily/nightly basis.
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Ensure health & safety and company policies are continuously monitored and enforced.
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The on-time delivery of all nightly aircraft services within the designated time and to the required standard and satisfaction of the customer.
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Management of all associated paperwork/AV Clean in line with regulatory requirements and company procedures.
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Assisting with aircraft appearance duties where required
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Review operational reports and resolve problems to ensure minimum costs and prevent flight or delivery delays.
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Inspects equipment to ensure specific operational and safety performance.
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Required to attend the mandatory training imposed by the Company and Airlines as per job role.
