JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Surveyor - Property Management
Grade P2 About JLLJLL shapes the future of real estate through world-class services, advisory, and technology. The Surveyor role in Property Management (PM) team focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.
The Role
This role is a high profile Retail Management Role working a mixed portfolio, including a trophy shopping centre (Cabot Circus) for 2 key JLL clients, Hammerson and L&G.
Office location
The role is based in Bristol and will sit within JLL’s Property Delivery Team.
Key ResponsibilitiesClient & Stakeholder SupportSupport the Property lead as a key contact for the Asset Manager across allocated assets.
Maintain professional and responsive communication with clients, occupiers, and stakeholders.
Assist in preparing client reports and attending meetings where required.
Lease and Legal ManagementAssist in receiving, progressing, and preparing recommendations on occupier applications (licence to alter, wayleaves, underletting, assignments).
Monitor tenant compliance with lease covenants and obligations, escalating issues and supporting resolution.
Respond to routine technical queries in relation to leases and licences, referring more complex matters where appropriate.
Support resolution of occupier matters that may influence asset performance or valuation.
Financial ManagementSupport financial processes including raising charges, monitoring income, and liaising with accounts teams.
Assist with arrears management in collaboration with credit control teams.
Maintain accurate financial records in line with internal processes and client requirements.
Service ChargeAssist in the preparation and management of service charge budgets, reconciliations, and cash flow forecasts.
Ensure compliance with RICS guidelines and support achievement of client KPIs.
ESGSupport the delivery of ESG initiatives in collaboration with FM and specialist teams.
Assist in implementing client ESG strategies across the portfolio.
Supplier & Facilities ManagementSupport management of third-party suppliers, monitoring performance and escalating issues where necessary.
Work collaboratively with colleagues to ensure service delivery meets required standards.
InspectionsUndertake regular property inspections, ensuring assets are well presented and issues are identified, recorded, and progressed for resolution.
Transactions / TransitionsSupport property transitions, including onboarding and offboarding assets and assisting with due diligence processes.
Liaise with solicitors and third parties under the direction of the Associate.
Occupier Engagement & Customer ExperienceDevelop positive relationships with occupiers and support initiatives to enhance customer satisfaction.
Gather occupier intelligence and feedback for reporting to the client.
Assist in the delivery of customer experience initiatives across the portfolio.
WorksSupport delivery of major works and site-based projects, working with consultants, contractors, and internal teams.
Health & SafetyMaintain an understanding of relevant Health & Safety legislation and support compliance across properties.
InsuranceAssist with the insurance renewal process and day-to-day insurance matters.
Support administration of insurance claims through to resolution.
Void Property ManagementSupport management of vacant units, ensuring compliance with client and insurer requirements.
FeesAssist in capturing and tracking fee-earning opportunities in line with agreed processes.
Additional ResponsibilitiesSupport business development activities and identify opportunities to enhance client relationships.
Contribute to continuous improvement initiatives within the team.
Assist with project-based work (internal and external).
Identify and help resolve legacy property management issues.
Candidate ProfileIdeally working towards MRICS or recently qualified.
Solid experience in property management or related role.
Good understanding of landlord and tenant matters.
Strong organisational skills with attention to detail.
Commercially aware with a proactive approach to problem solving.
Strong communication skills and ability to build relationships.
Competent IT skills, including property management systems.
Ability to manage multiple tasks and meet deadlines.
Behavioural SkillsCollaborative team player supporting colleagues and wider team objectives.
Professional and confident communicator (internal and external).
Willingness to learn and develop technical expertise.
Positive, proactive, and solution-oriented mindset.
Adheres to JLL working practices and values.
Contributes to an inclusive and supportive team culture.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
