About the Role
The Bar Supervisor is a key role within The Birdhouse, sitting directly above our Bar Staff team.
You’ll be responsible for helping run the bar day-to-day, maintaining high operational standards, supervising the team and working with management to continually improve the venue.
This isn’t a role where you simply supervise from behind the bar. We want someone who takes ownership, spots problems before they become problems and actively looks for ways to make the bar better, busier and more profitable.
Key Responsibilities
Bar Operations & Standards
- Lead the bar team during shifts and ensure service runs smoothly.
- Complete and oversee daily opening and closing procedures.
- Ensure the bar is fully stocked and ready for service.
- Carry out regular line cleaning and beer system maintenance, ensuring lines are cleaned correctly and recorded.
- Monitor keg levels, cellar temperatures, gas levels and general cellar condition.
- Maintain clean, organised and safe cellar and bar areas.
- Ensure fridges, glasswashers, ice machines and other bar equipment are clean and operating correctly.
- Monitor glassware, stock, consumables and bar equipment.
- Identify equipment faults and report them to management promptly.
- Carry out regular cleaning checks throughout shifts.
- Monitor wastage, breakages and stock discrepancies.
- Assist with stock takes and deliveries.
- Ensure stock is rotated correctly and stored appropriately.
Team Supervision
- Supervise and support Bar Staff throughout the shift.
- Allocate staff positions and duties based on the requirements of the shift.
- Make sure breaks are managed appropriately.
- Train new Bar Staff on The Birdhouse’s standards and procedures.
- Coach team members on service, drinks quality and customer interaction.
- Address minor performance or conduct issues and escalate ongoing concerns to management.
- Lead by example and maintain high standards of professionalism.
- Ensure the team remains productive during quieter periods.
Promotions & Commercial Development
We want our Supervisors to have a voice in how The Birdhouse operates and develops.
You’ll be expected to:
- Come up with ideas for drinks promotions, offers and events.
- Suggest new cocktails, serves and drinks specials.
- Help develop seasonal drinks menus.
- Identify opportunities to increase sales and average customer spend.
- Monitor which products are selling well and which aren’t.
- Suggest changes to the bar range based on customer demand.
- Work with management on promotional campaigns.
- Help create and deliver themed nights, drinks events and special offers.
- Encourage the team to actively promote current offers.
- Provide feedback on customer preferences and trends.
- Keep an eye on what other local venues are doing and bring new ideas to management.
Stock & Cost Control
- Assist with weekly and monthly stock counts.
- Monitor stock levels and highlight ordering requirements.
- Identify unusual wastage or discrepancies.
- Monitor pour sizes and ensure drinks are served consistently.
- Help reduce unnecessary wastage and breakages.
- Ensure stock is stored correctly and securely.
- Assist management in maintaining healthy margins across the bar.
- Report low-stock or high-demand products before they become an issue.
Customer Experience
- Maintain a visible presence on the bar.
- Provide excellent customer service.
- Deal with customer complaints and queries professionally.
- Build relationships with regular customers.
- Encourage the team to deliver friendly and engaging service.
- Help create the atmosphere and personality of The Birdhouse.
- Look for opportunities to improve the customer experience.
Licensing & Compliance
- Ensure Challenge 25 and ID-checking procedures are followed.
- Ensure alcohol is served responsibly.
- Monitor customer behaviour and intoxication levels.
- Support the Duty Manager with refusals of service and difficult customers.
- Follow licensing, health & safety, food hygiene and company procedures.
- Report incidents, accidents and safeguarding concerns appropriately.
- Ensure the bar team understands and follows venue policies.
Management Support
- Act as the senior bar team member during shifts when required.
- Communicate issues, opportunities and feedback to the Duty Manager / General Manager.
- Complete effective shift handovers.
- Assist with staff training and inductions.
- Assist management with events and busy trading periods.
- Take responsibility for delegated projects.
- Help develop and maintain bar SOPs and checklists.
- Provide management with regular feedback on staffing, stock, customers and operations.
What We’re Looking For
We’re looking for someone who:
- Has previous bar or hospitality experience.
- Has experience supervising or leading a team, or is ready to take that next step.
- Understands good bar standards and cellar management.
- Is confident carrying out line cleans and basic bar maintenance.
- Has an interest in drinks, cocktails and hospitality.
- Is commercially minded and understands that a good bar needs to make money.
- Has ideas and isn’t afraid to put them forward.
- Can identify problems and take ownership of fixing them.
- Is organised and reliable.
- Can remain calm during busy periods.
- Is confident dealing with customers and staff.
- Is willing to get stuck in rather than simply delegate.
- Takes pride in the appearance, cleanliness and operation of the venue.
The Birdhouse Standard
The Bar Supervisor should be someone management can trust to run the bar properly.
That means the lines are clean, the cellar is organised, the stock is where it should be, the team knows what they’re doing, customers are looked after and the bar is making money.
We want our Supervisors to be proactive. If you see something that could be better, do something about it or bring the solution to management.
If you’ve got an idea for a new cocktail, a better way of doing something, a promotion that could increase sales or an event that customers would love, we want to hear it.
This is an opportunity to have a genuine influence on the development of The Birdhouse and progress within the business.
Pay: £13.50-£14.50 per hour
Benefits:
Work Location: In person
