About the Role
Mombasani Business Services Ltd operates within business support, client services, operational coordination, service delivery, and professional solutions. We are seeking a Service Delivery Manager to oversee daily service workflows, coordinate client support activities, and help maintain reliable operational performance.
Why Join Us?
Mid-Level Management Opportunity
Develop your management career within a professional Birmingham-based business services company.
Competitive Compensation
Receive a realistic annual salary aligned with mid-level service delivery and operations roles in Birmingham.
Professional Business Environment
Work in a structured setting that values organisation, communication, client service, and dependable results.
Meaningful Business Impact
Help improve service quality, strengthen client relationships, and support continued business growth.
Key Responsibilities
- Manage daily service delivery workflows, client support activities, and operational coordination
- Coordinate with clients, vendors, internal teams, suppliers, and business partners
- Monitor service quality, workflow progress, documentation, and operational updates
- Support process improvements to strengthen efficiency and client satisfaction
- Prepare reports, service summaries, meeting notes, and workflow recommendations
- Assist with team coordination, resource planning, and issue resolution
- Ensure service activities follow company procedures, timelines, and client requirements
What We Are Looking For
Experience
- Experience in service delivery, business operations, client services, professional services, project coordination, or operational support
- Previous team coordination or supervisory experience is preferred
- Experience working with business clients, vendors, service teams, or internal departments is an advantage
Skills
- Service delivery management
- Client service coordination
- Business operations and workflow planning
- Reporting, documentation, and performance tracking
- Process improvement and issue resolution
- Strong organisation, communication, and problem-solving skills
Education
- Bachelor’s degree in Business Administration, Management, Operations Management, Communications, Marketing, or a related field is preferred
- Professional certifications in service management, project management, operations management, business analysis, or customer service are an advantage
Pay: £40,000.00-£64,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
Work Location: In person
