We are looking for enthusiastic, committed and reliable individuals to work as Front of House (FOH) assistants on our FOH team. FOH Assistants welcome customers into the building, direct them to where they need to go, and take responsibility for their safety while they’re with us. FOH Assistants move around a variety of roles: auditorium doors, foyer welcome, access assistance, event staff and running the Box Office.
Main Duties and Responsibilities
Customer service
- To welcome customers from a wide range of ages and backgrounds with warmth and enthusiasm.
- To direct people accurately around the building, and give them accurate information about performances and events.
- To perform the duties required for different positions front of house, including scanning and selling tickets, assisting school groups when they arrive at the theatre, helping audiences find their seats, selling merchandise and refreshments, and other tasks as required on shift.
Customer safety
- To be aware of and to uphold all health and safety and security policies at all times, reporting any concerns to the Operations Manager.
- To assist the Duty Manager and support audiences to follow all Health & Safety procedures in the event of an emergency.
- To undertake training in our fire evacuation, first aid, safeguarding, and other emergency procedures, as required.
Pay: £12.71 per hour
Benefits:
- Company events
- Employee discount
- Sick pay
Education:
- GCSE or equivalent (preferred)
Work Location: In person
