Role: Charity Shop Manager
Department: Retail
Reports To: CEO
Location: Filey
Salary: Point 2 (£25,418 p.a. full time, £20,334 actual wage)
Hours: 30 hours per week
Contract Terms: Permanent
OVERVIEW
Age UK North Yorkshire Coast and Moors is an independent charity but part of the Age UK family. That means we are a local charity for local people and donations stay where they are needed, on the North Yorkshire coast and the former districts of Scarborough and Ryedale in North Yorkshire.
We work with other Age UKs and our national charity to increase our impact on the over 50s, but we provide services that are exactly what our residents need here. A perfect blend of national and local services working together.
OUR RETAIL TEAM
Charity shops are an important provider of mixed goods across our country, and we offer the same service through our four shops, which are located around Scarborough and Filey. Many can struggle to afford brand new clothes or toys, and for price conscious or bargain hunting shoppers, charity shops like ours are a lifeline for low-cost goods. We sell clothes, books, and toys in abundance, alongside furniture, electrical items, bric-a-brac, and more.
These shops belong to Age UK North Yorkshire Coast & Moors, rather than the national branch of Age UK; this means that all retail proceeds are used to support the people in our area, instead of national large-scale projects. Furthermore, we also hold regular activities at some of our shops or use them as a meeting point.
VISION, MISSION, VALUES AND OBJECTIVES
Locally we have a vision of communities where older people are valued, listened to, and can access services which means they can lead a more fulfilling older age.
Our mission is to achieve that vision in three ways:
1. By being an advocate and voice of the needs and views of older people, arguing for societal change locally, nationally and internationally.
2. By building our services with older people at their core. We want our services, and those of our partners, to be informed by our older population to ensure they provide services of the highest quality and relevance.
3. Providing more services that are relevant to the needs of older people, filling gaps where there is insufficient quality or provision.
Our Values continue to be an organisation that is respectful, inclusive and empowering, aiming to provide the highest quality services to people.
WHAT ARE YOUR KEY RESPONSIBILITIES?
As a Charity Shop Manager, the main priority of your role is to provide a high-quality retail service to maximise income through retail sales for the charity and achieve agreed performance targets, to oversee and ensure the continued operation of the shop and oversee the scheduling, management of staff and support of the shop volunteers, and to ensure customers, colleagues and clients receive exemplary service at all times when visiting an Age UK North Yorkshire Coast & Moors location.
Main Tasks and Responsibilities:
Leadership:
- Lead and motivate the shops team to develop and achieve sales and surplus targets
- Support, train, develop and co-ordinate the work of staff and volunteers in the shop whilst encouraging an active interest and knowledge of the services Age UK North Yorkshire Coast & Moors
- Lead the shops team to create a positive environment where staff, volunteers feel valued and motivated
- Oversee and implement Customer Service expectations
- Effective communication of updates and activities to all team members
- Provide a work environment free of all forms of discrimination, harassment, where everyone is treated with dignity, respect and fairness
Sales and income:
- Maximise sales income and achieve agreed financial performance targets including sales, pricing and stock rotation
- Generate stock donations to meet sales requirements, acknowledge receipt and arrange collections where necessary
- Awareness of competitors pricing, promotional activities and special offers to be able to inform the Retail Area Manager and ensure we have a similar or more competitive offer available for our customers
- Implement and promote the highest standards of customer care and service
- Maintain an effective, profitable merchandise mix, reflecting customer profile and seasonality trends
Retail Operations:
- Ensure shop premises are clean and tidy at all times and that goods are displayed in a presentable and commercial manner
- Ensure all statutory responsibilities are met, including Fire and Health & Safety regulations
- Hold shop keys, opening and closing the premises for trading hours and responding to emergency call outs if and when necessary.
Administration:
- Oversee and undertake administrative and financial procedures as directed by the Retail Area Manager including sales targets and reporting, banking and volunteer records
- Ensure security of stock and cash on the premises, report any shortfalls or discrepancies to the Shops Manager or the central office in their absence
Other:
- Undertake any appropriate duties as directed by the Retail Area Manager to achieve performance targets and realise the full potential of the shop
- Travel within the North Yorkshire area where required in the performance of the job to provide covering another shop, or for training activities or company meetings
Person Specification
Essential
- Experience in a performance driven retail/customer centric environment
- Organised with the ability to multitask when working to tight deadlines
- Proven leadership skills in motivating, retaining and developing a team
- Experience of communicating with a diverse workforce and customer base
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Establish and maintain successful retail processes and merchandising
- Commercial awareness
- Ability to understand interpret basic financial reports
- Open and adaptable to change and able to support others through it
- Basic knowledge of Health and Safety regulations and ability to identify potential risks
- Ability to lift and carry bags of stock up to 10kg’s
- IT literacy and numeracy skills
Desirable
- Knowledge/experience of the charity retail sector is preferred but not essential
- Driving licence
The job description and person specification are not intended to be exhaustive. The post holder will be expected to adopt a flexible attitude to their duties, which may have to be varied, after discussion with the post holder, subject to the needs of the organisation and in line with the general profile of the post.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Pay: £20,334.40 per year
Work Location: In person
