We are Cafe Fortune, a fast growing Starbucks Franchise with 27 stores across the UK. We continue to grow at a fast pace with many exciting opportunities on the horizon and our looking for our next Baristas!
The Barista is responsible for delivering an exceptional customer experience by preparing and serving high-quality Starbucks beverages and food, maintaining a welcoming store environment and contributing positively to team performance.
Working as part of the store team, the Barista brings the Starbucks experience to life through genuine customer connections, consistent execution of brand standards and a commitment to learning and development. The role requires a customer-first mindset, reliability and a willingness to contribute to the success of the store.
The Barista represents Café Fortune and the Starbucks brand in every interaction and plays a vital role in creating a store where customers feel welcomed, valued and connected.
In plain terms, this role is about making great drinks, creating genuine customer connections, supporting your team and delivering the Starbucks experience every day.
Customer Experience & Brand Execution
· Deliver exceptional customer service and create meaningful connections during every interaction.
· Welcome customers warmly and ensure everyone feels valued and included.
· Demonstrate strong knowledge of Starbucks products, beverages and promotions.
· Maintain a customer-first approach, particularly during busy periods and unexpected challenges.
· Handle customer concerns professionally and respectfully, seeking support when appropriate.
· Consistently deliver Starbucks beverage, food and service standards.
Beverage Quality & Operational Excellence
· Prepare and serve beverages and food to Starbucks quality and presentation standards.
· Follow all recipes, procedures and operational routines accurately and consistently.
· Maintain high standards of cleanliness, organisation and store presentation.
· Ensure equipment, workstations and customer areas are clean, stocked and operational.
· Complete assigned operational tasks efficiently and accurately.
· Support smooth store operations by remaining flexible and responsive to changing priorities.
· Take pride in delivering excellent execution across all areas of the store.
Teamwork & Collaboration
· Work collaboratively with fellow partners to achieve store goals and deliver excellent customer experiences.
· Communicate openly and respectfully with customers, partners and leaders.
· Support team members during busy periods and contribute to a positive working environment.
· Actively contribute to a culture of inclusion, belonging and teamwork.
· Build positive working relationships based on trust, mutual respect and accountability.
Health, Safety & Compliance
· Follow all food safety, health & safety, security and operational procedures.
· Adhere to cash handling, inventory and company compliance requirements.
· Maintain a safe working environment for customers and partners at all times.
· Identify and communicate potential risks, hazards or operational concerns.
· Protect company assets through responsible and compliant working practices.
Personal Development & Learning
· Take ownership of personal learning and development.
· Build and maintain strong knowledge of Starbucks products, standards and promotions.
· Seek feedback from leaders and partners to improve performance and capability.
· Demonstrate a willingness to learn new skills and take on new challenges.
· Participate fully in training programmes and development opportunities.
· Show ambition and commitment to future growth opportunities within Café Fortune.
Living Our Values
Empowerment: You take ownership of every customer experience, build your confidence through learning and support your team without hesitation.
Purpose: You create genuine human connections, take pride in your work and understand your impact on the store's success.
Integrity: You follow standards every time, do the right thing and take accountability for your actions.
Courage: You speak up, step forward and stay strong under pressure, even in busy or challenging moments.
Pay: Up to £12.71 per hour
Benefits:
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
