St Helens Council Careline Service offers residents of St. Helens a monitoring and response service 24 hours a day, 7 days a week. We are looking to recruit to a 37-hour post for administration support with the Careline Service. Careline Service staff are trained to assess what type of assistance service users require, this could be calling family/key holder, Emergency Services or alternatively dispatching an officer to a service users’ home to offer assistance.
This is a temporary post for 6 months.
In your role as Administration Assistant, you will primarily support in setting up devices, updating systems, provide advice to Careline customers, deal with telephone calls, take calls through the UMO system when required, support with financial processes and invoicing, and support the assistant manager with data collection and reporting. You will play a key role is supporting the service to run smoothly and efficiently.
If you feel you can work both as part of a team and on your own, this post will suit you. You should also be willing to learn new skills and participate in identified training programmes to enable you to work in new ways.
Working for St Helens Council
- We will provide you with the necessary training and support to enable you to successfully undertake the role and on-going training will be provided as the service continues to develop.
- We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.
- We seek to create a positive, open and working environment.
- We offer attractive salary and relocation package
- We offer an excellent pension scheme
This Authority is committed to safeguarding and promoting welfare of adults, children and young people and expects all staff and volunteers to share this commitment.
For further information or an informal discussion, please contact Tillie Jones on 01744 676767
