Office Administrator
Location: Wythenshawe, Manchester (M23)
Job Type: Full-time, Permanent
Salary: From £15.50 per hour, increasing upon successful completion of probation
Hours: Monday to Friday, 8:30am – 4:30pm (flexibility required)
About Us
Portable Battery Recycling Ltd is a growing company based in Wythenshawe, specialising in the collection, recycling and exporting of all types of batteries. We operate nationwide, providing collection services throughout the UK.
Due to continued growth, we are looking for a motivated and reliable Office Administrator to join our busy team. This is a varied and rewarding role that would suit an organised individual with excellent customer service skills, strong attention to detail, and the ability to work effectively in a fast-paced environment.
The Role
As an Office Administrator, you will provide essential administrative support to the business while acting as a key point of contact for customers and drivers. You will be responsible for processing customer orders, coordinating collections, maintaining accurate records, and assisting with business reporting and forecasting.
Key Responsibilities
- Process customer orders received via telephone and email.
- Deliver excellent customer service and maintain strong customer relationships.
- Assist with reporting, forecasting, and analysing business performance data.
- Manage customer expectations regarding collection schedules and provide regular updates.
- Work closely with the sales team and drivers to coordinate collections and prepare collection paperwork.
- Assist with route planning and scheduling.
- Monitor and manage incoming emails, responding or forwarding as appropriate.
- Maintain accurate databases and collection records.
- Support the processing of sales and purchase ledger information.
- Maintain office filing and document storage systems.
- Answer incoming telephone calls and respond to customer enquiries professionally and efficiently.
- Carry out general administrative duties as required.
- Undertake any other reasonable duties requested by management.
Requirements Essential
- Minimum 2 years' experience in an office administration role.
- Strong customer service and communication skills.
- Excellent telephone manner and spoken English.
- High level of accuracy and attention to detail.
- Analytical skills and experience producing reports or forecasts.
- Strong organisational skills and ability to prioritise workload.
- Proficiency in Google Workspace and Microsoft Office applications, including Word and Excel.
- Ability to work effectively under pressure and meet deadlines.
- Reliable, flexible, and proactive approach to work.
- Ability to commute easily to the Wythenshawe (M23) area.
Desirable
- Experience working with sales and purchase ledger systems.
- Experience in logistics, transport, recycling, or a similar industry.
Benefits
- Competitive starting salary from £15.50 per hour.
- Salary review upon successful completion of probation.
- Company pension scheme.
- Cycle to Work scheme.
- Casual dress.
- On-site parking.
- 20 days annual leave plus bank holidays.
- Opportunity to join a growing and successful business.
No agencies, please.
Job Types: Full-time, Permanent
Pay: From £15.50 per hour
Benefits:
- Casual dress
- Company pension
- On-site parking
Experience:
- Administrative: 2 years (required)
Work Location: In person
