Carmarthen, SA31
Full-time, Permanent (37.5 hours per week)
**Salary is dependent on experience**
About Us
Bibby Agriculture Ltd has been supporting UK farmers for over 140 years, providing high-quality feed and forage solutions for dairy, beef and sheep production. We pride ourselves on our strong customer relationships and knowledgeable, friendly team.
About the Role
We’re looking for a Customer Services Assistant to join our team in Carmarthen. This is a fast-paced, varied role where you’ll be at the heart of our operations, ensuring our customers receive an excellent service at every touchpoint.
You’ll work closely with colleagues across the business, supporting customers, processing orders and helping to keep everything running smoothly.
Key Responsibilities
- Handling customer enquiries via phone and email
- Processing orders accurately and efficiently
- Building strong relationships with customers, suppliers and colleagues
- Supporting the wider team to deliver excellent service
- Liaising with suppliers on product queries and orders
- Managing multiple priorities in a busy environment
- Using customer feedback to improve service and processes
- Following company policies and compliance requirements
- Purchase ledger responsibilities, particularly relating to invoice matching
What We’re Looking For
- Strong communication skills and a friendly, professional approach
- Highly organised with good attention to detail
- A proactive problem-solver who enjoys helping customers
- Confident using IT systems (Word, Excel, Outlook)
- Ability to prioritise and work under pressure
Desirable (but not essential):
- Experience in agriculture or a similar environment
- Knowledge of D365 or other order processing systems
- Welsh speaking
Why Join Us?
- Supportive and friendly team environment
- Opportunity to develop within a long-established business
- Varied role with real responsibility
Interested?
Apply now with your CV—we’d love to hear from you.
Pay: £24,800.00-£25,350.00 per year
Experience:
- Customer service: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
