Role Information
- Job Role: Client Excellence Concierge
- Contract: Permanent
- Hours: Full Time or Part-Time considered
- Location: Primarily located in our Godstone Head Office, with regular travel to our sister office in Ebbsfleet and occasional cover for our South East Kent and South East London locations.
- Salary: Up to £28,000 per annum (FTE)
Your Role. Our First Impression.
As the welcoming face of our Group, you will be the first point of contact for clients, visitors, and team members. Your role is central to creating a lasting, positive impression; showcasing professionalism, efficiency, and warmth.
What We Do. What You Do.
At Squid Group, we specialise in helping businesses at every stage; whether they are starting out, scaling up, or preparing for a strategic exit. With expertise in business strategy, investment support, and risk management, we ensure our client’s growth is sustainable, secure, and high-impact. From development to exit, we help companies scale, strengthen, and secure long-term success.
Your concierge role plays a pivotal part in supporting that journey, ensuring our environment and administration is inviting, organised, and secure.
Key Responsibilities
They key responsibilities for this role are set out below and there may be other responsibilities which are not listed.
- Warm Welcome & Reception: Greet visitors with professionalism and friendliness; offering refreshments, notifying staff, and providing a smooth experience.
- Communications Hub: Professionally manage incoming calls, field emails, manage mail and deliveries, and direct inquiries clearly and effectively.
- Office Coordination: Help maintain a streamlined office environment; overseeing meeting room bookings, refreshments, and kitchen, meeting rooms and reception area presentation.
- Security & Compliance: Manage mail and legal document distribution in-line with GDPR and any other applicable regulations (such as SRA and CLC) and uphold visitor protocols and health & safety standards.
- Support for Team Workflows: Assist with general administrative tasks such as filing, printing, scanning, organising events, and supporting cross-departmental needs.
- Operations Mindset: Proactively spot opportunities to improve processes, refine communication flows, and contribute to a smoother office experience.
Required Competencies
- Excellent communication skills
- Highly organised and willing to operate in a constantly changing, fast paced working environment
- High degree of exercising confidentiality and professionalism
- Strong attention to detail
- Excellent grammar and proof-reading skills
- A valid Driving Licence is required as the role requires ad hoc travel to other offices for mail collection/delivery
Our Recruitment Process
Our recruitment process is as follows:
- Stage 1 – screening call with HR
- Stage 2 – in person interview at our Godstone, Surrey Office
Commitment to Diversity, Equity & Inclusion
As an employer, we are committed to promoting equal opportunities during employment and creating a workplace culture in which diversity and inclusion is valued, and everyone is treated with dignity and respect. Our policy is to treat all staff in the same way, regardless of their age, gender or gender reassignment, marital or civil partnership status, sexual orientation, race, nationality, religion or belief, ethnic origin or disability. This is a non-exhaustive list.
A copy of our Recruitment Policy and our Diversity, Equity & Inclusion Policy can be requested from the HR Department.
Pay: Up to £28,000.00 per year
Benefits:
- Company pension
- Free parking
Ability to commute/relocate:
- Godstone RH9 8BF: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- This role requires regular travel to our sister office in Ebbsfleet and occasional cover for our South East Kent and South East London locations. Is this something you will be able to do?
Work Location: In person
