Salary: £48k-£50k
Location: Remote within the UK
Reporting to: Account Director
Coterie is a specialist partner, ecosystem and channel marketing consultancy. We help complex B2B and technology-led organisations accelerate growth by simplifying how they work with partners, alliances and ecosystems.
Our offer is built around solutions, not silos. We work across partner strategy and programme development, content enhancement, demand and lead generation, digital enablement and integration, and next-level support through our community and learning platforms.
We are a deliberately small, highly specialised consultancy operating internationally across the UK, South Africa and Spain. Despite our size, we deliver complex, enterprise-level partner and ecosystem marketing programmes, acting as a high-impact extension of our clients’ teams.
Everything we do is grounded in commercial accountability, ecosystem intelligence, delivery quality and a bias towards measurable outcomes over activity.
The Senior Account Manager is responsible for the day-to-day management, commercial leadership and growth of client accounts within Coterie’s partner and ecosystem marketing consultancy.
This role sits at the centre of client delivery, acting as the primary operational lead on accounts and a key conduit between clients and Coterie’s delivery teams.
The Senior Account Manager ensures work is clearly briefed, commercially sound, well-coordinated and delivered to a high standard, while building trusted client relationships that support retention, account growth and long-term client value.
The role combines excellent client service, delivery leadership, commercial discipline and team collaboration, operating with increasing autonomy under the leadership of an Account Director.
The Senior Account Manager is accountable for maintaining delivery confidence across their client portfolio, proactively identifying risks and resolving issues before escalation where possible.
The role requires confident engagement with senior client stakeholders and the ability to balance client advocacy with delivery feasibility and commercial discipline.
The Senior Account Manager is a key development role within Coterie and is expected to demonstrate behaviours and capability progression aligned to future readiness for Account Director, including commercial judgement, client leadership, account growth and strategic thinking.
The Senior Account Manager has authority to make day-to-day decisions relating to client delivery, workflow management and prioritisation within agreed scopes, budgets and timelines.
The role is expected to identify and resolve delivery issues proactively, escalating risks or changes in scope, budget or timeline to the Account Director in a timely manner.
Commercial, contractual, people-related or relationship issues that present material risk should be escalated for guidance and decision.
The Senior Account Manager is expected to exercise sound judgement and proactive communication to protect delivery quality, client satisfaction and team effectiveness.
The Senior Account Manager is expected to take ownership of identifying delivery, timeline, quality and commercial risks early, proposing practical solutions and mitigating actions before escalation. Escalation should be proactive and risk-based, with the aim of protecting delivery quality, client confidence and commercial outcomes.
Develop a solid understanding of each client’s business, objectives, growth priorities and partner ecosystem, with support from Strategy and senior leadership.
Ensure accurate and timely completion of estimates, schedules, contact reports, purchase orders and status documentation.
While not a direct sales role, the Senior Account Manager is expected to demonstrate commercial curiosity and proactively identify opportunities for additional value, efficiency or expanded scope, raising these with the Account Director as appropriate.
Experience of, or strong interest in, partner, channel, ecosystem, technology or B2B marketing environments.
