Operational Control Centre Coordinator
What You'll Be Doing
As an Operational Coordinator, you will:
Help manage international moves from the point they are booked through to completion.
Monitor the progress of jobs to make sure they stay on track and meet agreed timelines.
Work as part of a team providing support across a 24-hour operation.
Spot potential problems or delays and help find solutions to keep services running smoothly.
Keep customers, colleagues, and clients informed of any updates, changes, or delays.
Receive and prioritise requests for removals and relocation services.
Check information is accurate and complete, contacting customers where details are missing.
Create, update, and maintain records using company systems.
Ensure any changes or cancellations are passed to the right teams quickly.
Keep information up to date so everyone has access to the latest job status.
Be the first point of contact for customer questions and help resolve issues where possible.
Use vehicle tracking systems to monitor journeys and movements.
Report any incidents or concerns to management promptly.
Work closely with colleagues across different teams to ensure customers receive a smooth and reliable service.
What We're Looking For
We're looking for someone who:
Communicates clearly and professionally, both verbally and in writing.
Can stay calm and make informed decisions when priorities change or challenges arise.
Enjoys helping customers and delivering a positive service experience.
Is organised and pays attention to detail.
Is comfortable using IT systems and willing to learn new tools and processes.
Works well with others and values teamwork and collaboration.
Takes initiative, adapts to changing situations, and looks for solutions.
Has good problem-solving skills and can build positive working relationships with a range of people.
Is open to learning, developing new skills, and continuously improving the way they work.
Demonstrates a positive and professional approach, even in busy or demanding situations.
What You'll Need
We're looking for someone who:
Is comfortable using IT systems and learning new technology.
Can quickly understand new processes and ways of working.
Enjoys helping people and providing excellent customer service.
Builds positive relationships with customers, clients, and colleagues.
Works well as part of a team and supports others when needed.
Is eligible to obtain Home Office Counter Terrorist Clearance (CTC).
Why Join Us?
At Mitie, you'll be joining a supportive team where your contribution really matters. This is a varied and rewarding role where you'll help coordinate important services while developing valuable operational and customer service skills.
You'll benefit from:
A friendly and collaborative team environment.
A role where no two days are the same.
Opportunities to learn new skills and develop your career.
The chance to make a real difference for customers and clients.
A culture that encourages continuous improvement and new ideas.
Support from experienced colleagues who want to see you succeed.
