For over two decades the VeryPC family has been supporting small businesses and schools, both locally and across the UK, with technical solutions to keep them learning, growing, and succeeding.
We’re a passionate group, geeky in our love for technology and happiest rolling our sleeves up and going the distance for our customers.
As creators of our own technology product, we have exceptional technical expertise. We also partner with some of the best technology brands in the world to support our best-in-class reputation. Our wrap around service flexes to the specific needs of our customers, ensuring that everyone gets the very best from their products, and total peace of mind.
At VeryPC, our focus is on customer success – whatever that looks like and wherever that takes place.
Why Join Us
· Join an innovative, family feel fast growing business
· Opportunity to make a difference
· Monthly social events
· Competitive salary
· 25 Days Holiday (26 after 1 year) + Public Holidays and your Birthday off (after probation period)
· 5 days paid sick leave after passing probation period, increasing to 10 days after 2 years’ service.
About the Role:
Reporting to the Technology Director, you will be part of our Product and Warranty Support team based at our Hillsborough, Sheffield office.
This is a hands-on engineering role focused on Windows image creation, hardware platform validation, and BIOS/firmware configuration. You will be responsible for ensuring all VeryPC products are technically ready for production and deployment.
You will own the build and maintenance of Windows images, driver packs, BIOS configurations, and firmware, ensuring consistency across multiple hardware platforms.
You will also play a key role in product validation, benchmarking, and resolving complex technical issues both before production and through post-sales escalation.
This is not a traditional service desk or infrastructure support role. It is a hands‑on engineering role focused on Windows imaging, driver management, and hardware platform validation to ensure systems are production‑ready.
The role is office-based, 08:30 to 17:30, Monday to Friday, with occasional travel for supplier meetings or product-related activities.
Key Responsibilities
- Build and maintain Windows OS images (WIM-based) for production and customer deployment
- Manage driver packs and driver integration across multiple desktop and laptop platforms
- Configure, test, and validate BIOS settings and firmware for production readiness
- Carry out product validation and benchmarking to ensure systems meet quality and performance standards
- Support new product introduction, ensuring systems are ready for manufacturing and deployment at scale
- Investigate and resolve complex hardware/software issues, identifying root causes and implementing fixes
- Work with suppliers and OEM partners to escalate and resolve firmware, driver, or hardware issues
- Improve internal processes across imaging, deployment, product setup, validation, and firmware management
- Maintain accurate technical documentation, including build processes, driver packs, and support guides
- Handle internal product support tickets and support internal teams with technical validation, product capability queries and pre-sales assistance
- Maintain the driver and support portal with current drivers, firmware, and documentation
- Undertake general duties and provide cross-cover as required
The Candidate
· Ideally located within 30 mins of Sheffield, South Yorkshire.
· Full Clean UK Driving License (Manual) with own vehicle and Class 1 Business Insurance
· Own vehicle with Class 1 Business Insurance, or own vehicle and willing to get Class 1 Business Insurance.
· Excellent telephone manner, good interpersonal and communications skills.
· The ability to work under pressure and to deadlines whilst maintaining exceptional customer service.
· Minimum of 3 years’ experience working in a 2nd line or equivalent technical support role
Skills / Experience Required
- Strong knowledge of desktop and laptop hardware, including component compatibility, platform differences, and fault finding
- Hands-on experience building and maintaining Windows 10/11 images (e.g. WIM, MDT, SCCM or similar), not just deploying standard builds
- Experience managing drivers across multiple hardware platforms, including driver selection, integration, and troubleshooting
- Working knowledge of BIOS/UEFI configuration and an understanding of firmware interaction with operating systems
- Ability to carry out root-cause analysis of recurring technical issues and implement corrective actions and process improvements
- Good communication skills, with the ability to clearly explain technical concepts to internal teams, customers, or non-technical stakeholders
- Experience working with internal teams, customers, or suppliers to resolve technical issues
- Strong problem-solving mindset, with the ability to diagnose non-standard or edge-case issues across hardware and software
- Comfortable documenting technical processes clearly and maintaining accurate technical records
- Willingness to learn new technologies, tools, and processes
- Team-oriented approach with a proactive, practical, and flexible mindset
No terminology in this job description is intended to be discriminatory and we confirm that we will accept applications from persons of any background for this role as long as they have the required skills.
The successful applicant will be required to complete an DBS Enhanced check, the cost of which will be paid for by VeryPC.
Please note: any offer of employment will be conditional on the receipt of satisfactory references. These will normally include your most recent employer(s).
Job Types: Full-time, Permanent
Pay: Up to £33,500.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
Application question(s):
- This role is based full-time in our Hillsborough, Sheffield (S3) office, Monday to Friday. Hybrid working is not available. Are you able to commute to the office daily within around 30 minutes by vehicle?
- Do you have your own vehicle with Class 1 Business Insurance / or own vehicle and willing to get Class 1 Business Insurance?
- Have you built Windows images from scratch (not just deployed them)? If yes, briefly describe the tools and process used.
- Have you used audit mode and Sysprep as part of image creation?
- Have you worked directly with Windows image files (WIM), including mounting, modifying, or capturing images?
Experience:
- 2nd line hands‑on Windows imaging or hardware experience?: 3 years (required)
Licence/Certification:
- Full UK Driving License (Manual) (required)
Work Location: In person
