Role Purpose:
Reporting to the Customer Success Manager, you will handle client support tickets efficiently, ensuring KPIs are met and the CRM system is optimised. As the primary client contact, your goal is to provide excellent service and exceed expectations.
Key Responsibilities:
- Ensure your client’s orders are fulfilled correctly (Right First Time)
- Respond to initial enquiries in a timely and professional manner and within SLA
- Record all interactions in the CRM system and drive issues to successful resolution
Essential Skills:
- Strong verbal, written and organisational skills
- Ability to perform in a fast-paced, results-driven environment
- Detail-oriented with strong time management and ability to prioritise tasks and meet KPIs
Additional Attributes:
- Process-driven and proactive
- Integrity, reliability, and strong relationship-building skills
- Self-motivated team player
Tu Pack is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Important Notice: Due to high application volumes, we may close this vacancy early. Apply as soon as possible to avoid disappointment.
Pay: £30,800.00 per year
Work Location: In person
