About Us:
At iDiversity we help organisations create more inclusive workplaces by supporting disabled and neurodivergent employees to succeed.
Working with many of the UK's largest employers, public sector organisations and educational institutions, we deliver workplace assessments, coaching, assistive technology, training and consultancy that make a genuine difference to people's working lives.
About the Role:
This is an exciting opportunity to join a rapidly growing organisation where no two days are the same. You'll become a key part of our Workplace Services team, helping ensure our customers receive an exceptional service from enquiry through to successful delivery.
As a Workplace Services Executive, you'll be the central point of coordination for a wide range of workplace services, ensuring coaching, training and other customer services are delivered efficiently and to a consistently high standard.
You'll work closely with customers, our specialist consultants and internal teams to manage service delivery, coordinate appointments and keep projects moving smoothly.
This role would suit someone who enjoys organisation, communicating with people and managing multiple priorities in a fast-paced environment.
We're looking for someone who is:
- Highly organised with excellent attention to detail.
- Able to manage multiple priorities simultaneously.
- Confident communicating by telephone and email.
- Passionate about delivering outstanding customer service.
- Comfortable using CRM and Microsoft Office systems.
- A proactive problem solver who enjoys working as part of a team.
- Able to build positive relationships with customers and colleagues alike.
Previous experience within customer service, service delivery, administration, scheduling or project coordination would be advantageous, although full training will be provided.
What you'll be doing:
- Coordinating workplace coaching, training and assessment services from enquiry through to completion.
- Scheduling appointments and managing consultant diaries.
- Acting as a key point of contact for customers, providing updates and delivering excellent customer service.
- Matching customers with the most appropriate specialist consultants.
- Maintaining accurate records within our CRM system.
- Processing service requests and sales orders.
- Working with internal teams to ensure services and equipment are delivered on time.
- Supporting the continuous improvement of our service delivery processes.
At iDiversity, you'll be joining a friendly and supportive team committed to improving workplace accessibility and inclusion across the UK.
We offer the opportunity to:
- Work for an organisation that genuinely changes lives.
- Be part of a growing and innovative company.
- Develop your skills through ongoing training and development.
- Work with a wide range of leading organisations across the public and private sectors.
- Join a collaborative team where your contribution is recognised and valued.
Our Commitment to Inclusion
At iDiversity Consulting Ltd, we're passionate about helping organisations build inclusive workplaces and we hold ourselves to the same standard.
As a Disability Confident Leader, we actively encourage applications from disabled people, neurodivergent individuals and those with long-term health conditions. We believe that diverse experiences, perspectives and ways of thinking make our organisation stronger.
We're committed to providing an accessible recruitment process and will make reasonable adjustments wherever required. If there's anything we can do to support you during your application or interview, simply let us know.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
