Company Overview
Sheerwater Glass Ltd is a family-run business established in 1972, specialising in the installation of windows and doors, as well as providing a comprehensive range of glass and related services. We pride ourselves on our long-standing reputation for quality and customer satisfaction.
Summary
We are looking for a professional, organised, and customer-focused Receptionist to be the face of our showroom. This is a key role responsible for delivering an exceptional customer experience while ensuring smooth day-to-day showroom operations and accurate enquiry management.
If you are welcoming, detail-oriented, and thrive in a fast-paced environment, we’d love to hear from you.
Showroom Operations & Presentation
- Ensure the showroom is clean, organised, and visually appealing at all times
- Maintain displays, sample units, brochures, and marketing materials
- Check that all display products are fully operational
- Report any maintenance issues promptly
Customer Experience
- Greet all visitors warmly and professionally
- Identify customer needs through effective questioning
- Ensure every visitor feels welcomed, informed, and valued
- Request feedback and reviews where appropriate
Enquiry Handling
- Answer phone calls promptly and professionally
- Respond promptly to email enquiries
- Ensure customers are directed to the correct department quickly
- Allocate leads to the appropriate Sales Advisor
Enquiry Management & Admin
- Capture full details for every showroom visitor
- Log all showroom enquiries accurately into CRM system
- Ensure all data fields are complete and accurate
- Update CRM pipelines following post-install follow-up calls
- Mark follow-ups as complete
- Raise tickets where issues are identified
Qualifications
- Ability to handle data entry accurately and efficiently.
- Previous experience in customer service or reception is preferred.
- Excellent communication and interpersonal skills
- Professional and confident telephone manner
- Strong organisational skills and attention to detail
- Ability to manage multiple tasks and prioritise effectively
- Comfortable using CRM systems
- Positive, proactive, and team-oriented attitude
Pay: £8.00-£12.71 per hour
Benefits:
Work Location: In person
