About Us
We’re a fast-growing, £10 million-a-year business serving the body modification industry — supplying jewellery and tattoo products B2B, and running our own direct-to-consumer piercing studios within John Lewis. We’re not a corporate machine. We’re a tight, values-led team that cares about doing things properly, looking after our customers, and backing each other up. We’re now scaling into Europe, and we need a Head of Tech to build and lead the technology that will take us there.
Our Culture
We hire for attitude first, skill second. Our team is built on:
Honesty and integrity — say what you mean, do what you say
Humility — no egos, no “that’s not my job”
Team focused — we win and fix problems together
Customer first — every decision starts with “what’s best for the customer?”
Above and beyond — we don’t clock-watch or do the bare minimum
Attention to detail — the small things matter, especially in this industry
Hard work — we’re building something, and that takes graft
If those don’t sound like you, this role won’t be a fit — and that’s fine. If they do, keep reading.
The Role
As Head of Tech you’ll own the technology strategy and delivery across our B2B platform (Dynamic 365) and e-commerce (Shopify Plus), in-studio systems, and internal operations. You’ll be the technical leader for a business that’s already trading at scale and is about to get bigger as we expand across Europe. This is a hands-on leadership role — you’ll set direction, but you won’t be too far removed from the detail to get stuck in when it matters.
What You’ll Do
Own our technology roadmap across B2B and D2C platforms, integrations, and internal tools
Lead, mentor, and grow a small but capable tech team
Ensure our systems (e-commerce, stock/inventory, studio booking, EPOS, reporting) are reliable, scalable, and fit for multi-country operations
Lead the technical groundwork for European expansion — currency, tax, localisation, logistics integrations, compliance
Work closely with and be part of the leadership team to translate commercial priorities into technical delivery
Own vendor and platform decisions, balancing cost, reliability, and speed Build systems and processes that support rapid, sustainable growth without breaking under pressure
Champion data security, uptime, and operational resilience across every customer-facing and internal system
What You’ll Bring
Proven experience leading technology for a multi-channel or e-commerce business (B2B and/or D2C)
Experience scaling systems through periods of significant growth
A track record of shipping — not just planning
Comfortable operating at both strategic and hands-on levels
Experience with international/European expansion is a strong plus
Genuine attention to detail — we notice the difference between “good enough” and “right”
Strong communication skills; you can explain technical decisions to non-technical stakeholders
A humble, team-first attitude — you’re here to build something with us, not for the title
Nice to Have
Experience in retail, jewellery, fashion, or a regulated/health-adjacent industry (e.g. piercing, tattoo, medical)
Experience with EPOS, inventory management, and booking systems for physical locations
Familiarity with marketplace or concession trading (e.g. department store partnerships)
What We Offer
The chance to shape the tech function of a business at a genuine inflection point
Direct access to, influence and become part of the leadership team
A culture where hard work and honesty are noticed and valued
Real ownership — not just a seat at the table, but a hand in building it.
To Apply: Send your CV and a covering note of why our culture and this challenge appeals to you.
Pay: From £80,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Ability to commute/relocate:
- Poole BH16 5SN: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- Shopify: 2 years (required)
- Microsoft Dynamics 365: 2 years (required)
- Technology management: 4 years (required)
Work Location: In person
