Job Introduction
Are you organised, customer-focused and confident managing a variety of tasks in a busy environment? Join us as a Property Manager and play a key role in delivering an excellent housing management service for our student accommodation.
As the first point of contact for many residents, you'll provide advice, resolve queries and complaints, carry out property inspections, and work closely with contractors and colleagues to ensure our homes are safe, well managed and our customers receive a great service.
No two days are the same. You'll balance tenancy management, customer service, inspections, administration and accurate record keeping, while managing multiple priorities in a fast-paced environment. You'll also provide reception cover, so you'll enjoy speaking with people and be confident supporting customers face to face, over the telephone and by email.
Experience in housing or property management would be an advantage. We're also keen to hear from candidates with transferable skills gained in customer service, administration, hospitality or similar environments. If you're organised, resilient and enjoy helping people, we'll provide the training and support to build your housing knowledge.
An Enhanced DBS check is required for this role.
Please refer to the attached Role Profile for full responsibilities and deliverables.
More About You
-
Experience in housing, property management or another customer-facing environment
-
Strong organisational skills with the ability to manage multiple priorities and meet deadlines
-
Excellent written and verbal communication skills, with confidence communicating face to face, over the telephone and by email
-
Experience handling complaints or challenging situations in a calm, professional and customer-focused manner
-
Ability to build positive relationships with residents, colleagues and external partners
-
Strong attention to detail with experience maintaining accurate records and using IT systems
-
Confident using Microsoft Office, including Outlook, Word, Excel and Teams
-
Knowledge of housing law relating to Assured Shorthold Tenancies would be advantageous
-
Experience monitoring contractor performance would be beneficial
-
GCSEs (or equivalent) in Maths and English (Grades A*–C)
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
-
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
-
Up to 8% contributory pension
-
All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process, just contact our Resourcing Team at [email protected]
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs.
