QA & Compliance Manager

Mace -
London

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Job details

Full-time
11 hours ago

Benefits

Referral programme

Qualifications

AWS
Quality assurance
Construction

Full job description

Position status: This opportunity is for a secured role that is due to commence in September subject to approval. If you would like to be considered as we progress with this position, please click to apply.

QA & Compliance Manager (Product Office)

Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.

The QA & Compliance Manager is responsible for defining, embedding, and assuring quality and compliance standards across the end-to-end product lifecycle.

This role ensures that all digital products and productised services are consistent, scalable, compliant, and fit for purpose, enabling repeatable delivery and protecting the organisation’s reputation, commercial performance, and regulatory obligations.

As part of a newly established Product function, the role will play a critical part in shaping governance frameworks, setting quality benchmarks, and standardising delivery practices.

You’ll be responsible for:

Quality Assurance Framework

Define and implement a product-level QA strategy aligned to the Product Office operating model

Establish quality gates, acceptance criteria, and release standards across the product lifecycle

Drive consistency across:

Product design artefacts (PR/FAQ, service definitions, etc.)

Delivery outputs (models, platforms, data products, service wrap)

Introduce scalable QA processes to support repeatable, productised offerings

Compliance & Governance

Define and enforce compliance frameworks across:

Regulatory requirements (as applicable to sector/geographies)

Internal governance standards

Data, security, and risk policies

Ensure alignment with recognised frameworks (e.g. ISO standards, AWS Well-Architected, data governance principles)

Maintain audit readiness and ensure traceability across product decisions and outputs

3. Product Lifecycle Assurance

Embed QA and compliance into each stage of the product lifecycle, including:

Ideation & Product Backlog

At each Product Delivery Stage

During Maturity, Decline and Retirement

Define and monitor entry/exit criteria between lifecycle stages

Ensure all products meet defined non-functional requirements (NFRs) such as security, scalability, resilience, and performance

Standards, Tooling & Automation

Define and standardise:

QA processes and templates
Compliance checklists and control frameworks

Implement tooling to support:

Automated testing and validation (where applicable)

Governance workflow management

Audit and reporting tracking

Drive adoption of “quality by design” and “compliance by default” principles

Risk & Issue Management

Identify, assess, and manage quality and compliance risks across product portfolios

Establish escalation frameworks and remediation processes

Provide clear visibility to leadership on risk exposure and mitigation status

Continuous Improvement

Define and track quality KPIs and metrics (e.g. defect rates, rework, audit findings, delivery consistency)

Lead post-implementation reviews and incorporate learnings into standards

Drive a culture of continuous improvement and operational excellence

Stakeholder Collaboration

Partner with:

Product Managers / Product Owners

Engineering and Delivery teams

Data, Security, and Risk functions

External partners and vendors

Act as the central point of authority for QA & compliance within the Product Office

Success in this role will include:

QA & Compliance Framework (product lifecycle-aligned)

Standardised templates, checklists, and governance artefacts

Defined NFR framework aligned to industry best practice

Quality metrics dashboard and reporting pack

Audit readiness and compliance assurance processes

Risk register and mitigation tracking

You’ll need to have:

Proven experience in QA, compliance, or governance roles within digital, product, or technology environments

Experience operating within structured product or delivery lifecycles

Strong understanding of:

Quality assurance methodologies

Risk and compliance frameworks

Non-functional requirements (performance, security, scalability)

Ability to operate in newly forming / ambiguous environments, building frameworks from scratch

Our values

Safety first - Going home safe and well: We champion a safe, diverse and inclusive working environment, understanding the importance of wellbeing in every team.

Client focus - Deliver on our promise: We own the quality of deliverables, strategic outcomes and build long term relationships with our clients.

Integrity - Always do the right thing: We influence positive outcomes within our industry, while always aligning with our compliance obligations.

Create opportunity - For our people to excel: We champion a continuous improvement culture throughout all activities, inspiring our people and teams to develop.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable with-in the role

Please remember the Employee Referral Scheme and if there are any talented people you can recommend, just click the button and use the ‘Refer a friend’ feature found within the relevant job. https://info.macegroup.com/centralsupport/hr/referral_scheme.aspx

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