The Deputy Manager is responsible for supporting the Registered Manager in overseeing the delivery of high-quality domiciliary care services. This role involves managing daily operations, ensuring compliance with regulatory standards, and leading and supporting care staff to provide exceptional care to service users.
Key Responsibilities:
Team Leadership:
- Supervise, support, and motivate care staff.
- Assist in the recruitment, training, and ongoing development of staff.
- Conduct regular team meetings and one-on-one sessions to provide guidance and support.
Quality Assurance:
- Conduct regular audits and quality checks to ensure care services meet the highest standards.
- Implement and monitor improvements and corrective actions.
- Ensure care plans are accurate, personalized, and regularly reviewed and updated.
Client Care:
- Address and resolve any concerns or complaints from service users or their families promptly and effectively.
- Promote a person-centered approach to care, ensuring the individual needs of service users are met.
- Conduct regular visits to service users to assess and ensure the quality of care provided.
Compliance:
- Ensure all activities and services comply with relevant regulatory requirements and internal policies.
- Stay up-to-date with changes in social care legislation and best practices.
- Assist with preparations for inspections and audits by regulatory bodies.
Training and Development:
- Oversee the planning and delivery of training programs for care staff.
- Identify training needs and facilitate relevant learning and development opportunities.
- Ensure all staff are up-to-date with mandatory training requirements.
Administrative Duties:
- Assist with scheduling and rostering to ensure adequate coverage and continuity of care.
- Maintain accurate and up-to-date records and documentation.
- Prepare and submit reports to senior management as required.
Health and Safety:
- Ensure a safe working environment for staff and service users.
- Implement and monitor health and safety policies and procedures.
- Conduct risk assessments and manage identified risks appropriately.
Personal Attributes:
- Compassionate and empathetic with a strong commitment to providing high-quality care.
- Resilient and able to work under pressure.
- Flexible and adaptable to changing situations and demands.
Working Conditions:
- Full-time position 40hours per week
- On-call responsibilities as part of a rota system.
- Office-based
This job description outlines the primary duties and responsibilities of the Deputy Manager role and is not exhaustive. The post holder may be required to undertake other duties as directed by the Registered Manager
Pay: Up to £28,800.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Sick pay
- Store discount
Education:
- GCSE or equivalent (preferred)
Experience:
- Home care: 2 years (required)
Licence/Certification:
- Social care wales registration (preferred)
Location:
- Cardiff CF5 1JH (preferred)
Work Location: In person
