Set in the Bull Ring in the historic town of Ludlow.
The Role of Guest Team Leader – Front of House
The Guest Service Team Leader will be responsible for supporting the Front Office operation and leading the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.
An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.
The Guest Service Team Leader will be an experienced Front Office operator with the drive and passion to develop, we will help you grow into a manager and develop skills and knowledge in Front Office and wider Hospitality functions.
The role of Guest Service Team Leader will report to the Rooms Division Manager and is ideal for someone who has strong demonstratable experience in Front Office. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.
Job Overview:
As Guest Service Team Leader – Front of House, you will play a key role in delivering exceptional guest experiences while leading and supporting the front office team. You will oversee daily front desk operations, ensure smooth check-in and check-out processes, and handle guest inquiries efficiently. This role requires strong leadership, problem-solving skills, and a passion for hospitality to maintain high service standards and maximize guest satisfaction.
Experience & Qualifications
Proven experience in a front office or guest service role within the hospitality industry.- Strong problem-solving, and decision-making abilities.
- Proficiency in hotel management software and reservation systems.
Benefits
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£30 BB per night colleague rate
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£60 BB per night for Friends and Family rate
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Celebration of milestone employment anniversaries
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50% off Food & Beverage in our hotels
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Meals on duty provided
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Access to Hospitality Rewards
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Offerings from retail and dining discounts
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Employee Assistance Programme and same day on-line GP appointments
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Quarterly Shining Star recognition
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Annual colleague celebrations
